Workplace Coordinator

Cushman & Wakefield; Germantown (MD); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Flexible spending accounts

Health savings accounts

Retirement savings plan

Life insurance

Disability insurance

Paid time off

Unpaid time off

Job summary

Cushman & Wakefield is seeking a Workplace Experience Coordinator for our Germantown, MD site. You will be the frontline ambassador, ensuring employees feel supported, productive, and engaged in a dynamic workplace.

You’ll manage dedicated zones, greet guests, answer questions, and help maintain ready-to-work spaces for a smooth daily flow. The role emphasizes strong communication, problem solving, and a proactive mindset to elevate the employee and visitor experience.

Qualifications

• Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree.

Responsibilities

• Provide high touch support to employees in the workplace, including tools, information and wayfinding.
• Welcome employees and guests, ensuring a positive first impression.
• Cultivate relationships with end users and cross functional colleagues.
• Act as first line of response to user questions, troubleshoot issues and follow up.
• Ensure space readiness of workspaces, conference rooms and offices.
• Submit work orders for repairs and maintenance before end users are impacted.
• Educate employees and visitors on equipment, processes, space use and etiquette.
• Address complaints and follow up as needed.
• Gather voice of the customer data to capture service needs and share with managers.
• Escalate using defined protocols and collaborate with cross functional teams.
• Act as the workplace ambassador with knowledge of spaces, services and amenities.
• Manage basic reception duties and front-of-house admin including security protocols.

Job description

Job Title

Workplace Coordinator

Job Description Summary

The Workplace Experience Coordinator is a key member of the onsite frontline team for the client. This individual is key to ensuring employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment.
The Workplace Experience Coordinator will be responsible for a dedicated zone or building, acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness, so employees can be productive without friction or challenges. The Workplace Experience Coordinator will function as the "eyes and ears" of the workplace - proactively identifying and solving issues before they pose a challenge to an employee.
We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can bring an elevated customer experience to employees and visitors in the workplace environment.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information, and wayfinding.
• Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
• Cultivate and maintain trusted relationships with end users and cross functional colleagues.
• Act as the first line of response to user questions, troubleshoot issues, and follow up as required.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped, stocked, reset and employee-ready.
• Function as the "eyes and ears" of the workplace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
• Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.
• Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.
• Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers, as relevant.
• Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities.
• Identify and elevate process improvement opportunities to manager and collaborate on new, innovative solutions.
• Act as the workplace ambassador with full knowledge of the spaces, services, and amenities.
• Manage basic reception duties, including administrative tasks related to front-of-house services, welcoming guests and employees, and maintaining security protocols and practices.

KEY COMPETENCIES

1. Communication: Comfortable corresponding with executive level clients, and interacting with individuals at all levels
2. EQ: Showcase exceptional emotional intelligence and empathy
3. Organized: Detail oriented, confident, self-starter with exceptional organizational skills
4. Proactive: Maintain a "can do" mentality with the ability to act with minimal information
5. Character: Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen.
6. Professional: Project an approachable and professional image in personal appearance, manner, and demeanor.
7. Resilient: Ability to work under pressure, while acting in a calm manner.
8. Technology Proficiency: Ability to successfully use the Microsoft Suite and comfortable learning proprietary tech tools.

IMPORTANT EXPERIENCE AND EDUCATION

• Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman & Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $23.35 - $27.465384

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.