Senior Concessions Manager - Fenway Park

Aramark; Boston (MA); Sur place; USD 75 000 - 95 000; Plein temps

Résumé du poste

Aramark is seeking a Senior Concessions Manager for Fenway Park, home of the Boston Red Sox. You will oversee daily concession operations and report to the Division Manager of Concessions, with a focus on safety, sanitation, and client satisfaction.

The role requires leadership, strong communication, and at least 3 years in high-volume food service management, preferably with union exposure. Compensation ranges from $75,000 to $95,000 with benefits, based on experience.

Qualifications

• Requires a minimum of 3 or more years of experience in a high-volume, multi-unit food service management role.
• Bachelor's degree or equivalent experience preferred.
• Strong interpersonal skills.
• Experience managing in a unionized environment.
• Ability to maintain client and customer rapport.
• Excellent customer service using Aramark's service model.

Responsabilités

• Lead and develop team members using Aramark's coaching model.
• Identify client needs and communicate progress.
• Ensure completion and maintenance of P&L statements and SLV.
• Adopt Aramark processes, understand performance metrics and margins.
• Spend approximately 75% of time on the floor supervising the Concessions operation.
• Ensure safety and sanitation standards in all operations.
• Supervise Concessions team regarding production, quality and control.

Connaissances

People management

Interpersonal skills

Customer service

Union experience

Event scheduling

Formation

Bachelor's degree or equivalent experience

Description du poste

Job Description

Aramark Sports & Entertainment is seeking a Senior Concessions Manager for Fenway Park, home to the Boston Red Sox!

The Senior Concessions Manager will oversee the day-to-day functions of the concession operation. This position will report to and collaborate closely with the Division Manager of Concessions.

We designed our benefits to promote a culture of health and wellbeing. No one knows what you need better than you, so we provide you with the necessary tools to help you take care of your health, family, finances, and future.

COMPENSATION: The Salaried rate for this position is $75,000.00 to $95,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS:

• Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.

Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

There is no predetermined application window for this position; the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

Leadership

• Use Aramark's coaching model to engage and develop team members to their fullest potential
• Reward and recognize employees
• Ensure individual and team performance meets objectives and client expectations
• Plan and lead daily team briefings
• Ensure safety and sanitation standards in all operations

Client Relationship

• Identify client needs and communicate operational progress
• Develop and maintain strong relationships with the client

Financial Performance

• Ensure the completion and maintenance of P&L statements and SLV
• Deliver client and company financial targets
• Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins

Productivity

• Bring value through efficient operations, appropriate cost controls, and profit management
• Facilitate communications between the client, other internal departments and vendors to alleviate challenges to daily operation
• Spend approximately 75% of time on the floor supervising the Concessions operation
• Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
• Ensure entire team is trained and able to implement
• Supervise Concessions team regarding production, quality and control

Compliance

• Maintain a safe and healthy environment for clients, customers and employees
• Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour

Additional Responsibilities

• Lead the front of the house of the dining operation conjunction with the Division Manager of Concessions
• Plans, directs, and coordinates food service activities in order to deliver a finished product to the consumer
• Supervisory Responsibility: This position will closely supervise four Concessions Managers.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Requires a minimum of 3 or more years of experience in a high-volume, multi-unit food service management role.
• Bachelor's degree or equivalent experience preferred
• Strong interpersonal skills
• Experience managing in a unionized environment
• Ability to maintain effective client and customer rapport for mutually beneficial business relationships
• Ability to demonstrate excellent customer service using Aramark's standard service model
• Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
• Must be able to stand for extended periods of time.
• Must be able to work an event-based schedule. including weekends, evenings, and holidays, as required by business needs.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.