Senior Computer Support Technician

Institut Straumann AG; Detroit (MI); On-site; USD 75,000 - 80,000; Full time

Job summary

A leading company in dental solutions is seeking a Senior Computer Support Technician in Detroit, Michigan. The role involves providing advanced technical support, managing IT infrastructure, and ensuring the performance of end-user systems. Candidates should have an associate degree in Information Systems and over four years of IT support experience. The company offers competitive compensation, a robust benefits package, and an opportunity to make an impact in a dynamic environment.

Benefits

401(K) plan with employer match

Health, dental, and vision insurance

Generous PTO allowance

Short-Term and Long-Term disability benefits

Qualifications

• 4+ years of IT support or desktop engineering experience in enterprise environments.
• Proficiency with Windows operating systems and hardware/software lifecycle management.

Responsibilities

• Provide Tier 2/3 support for end-user systems, both onsite and remote.
• Manage hardware lifecycle processes, including procurement, imaging, and deployment.
• Install, configure, and troubleshoot software and operating systems.

Skills

Interpersonal Skills

Communication Skills

Troubleshooting

Attention to Detail

Education

Associate degree in Information Systems

Tools

ServiceNow

Microsoft 365

Intune

SCCM

Job description

#ChangeMakers

Ready to make an impact?

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.
We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others
We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.

WeChangeDentistry every day. Be part of it.

Salary Range: $75,000 - $80,000/Annually. The final pay for this position will vary based on geographic location and candidate experience relative to what the company reasonably anticipates for this position.

Professional Summary

The Senior Computer Support Technician is a key onsite technical resource responsible for

advanced support of Straumann’s global IT infrastructure. This dynamic role ensures the

functionality, security, and performance of end-user systems across corporate,

manufacturing, and Logistics environments. The technician leads client-side initiatives,

supports global users, and maintains direct ownership of endpoint hardware and software

operations.

Responsibilities will include but are not limited to:

• Provide Tier 2/3 support for end-user systems, both onsite and remote, using
• ServiceNow and other ITSM tools.
• Manage hardware lifecycle processes, including procurement, imaging,
• deployment, support, and decommissioning.
• Support global remote users with high-quality, clear communication and timely
• resolution.
• Install, configure, and troubleshoot software, operating systems (Windows/macOS),
• and company-standard applications.
• Support core communication systems: VoIP phones, mobile devices, A/V
• equipment, and video conferencing platforms.
• Perform diagnostics and repairs on computers and peripherals, coordinate with
• vendors for escalated repairs.
• Act as the technical lead on local client-side IT projects; contribute to larger cross functional
• initiatives.
• Maintain compliance and availability of systems in manufacturing, logistics, and
• corporate spaces.
• Document procedures and contribute to knowledge base for internal IT use.
• Participate in scheduled on-call rotations to support 24/7 operations.

Minimum Qualifications:

• Associate degree in Information Systems or equivalent experience.
• 4+ years of IT support or desktop engineering experience in enterprise

environments.

• 4+ years’ of strong experience of PC systems, applications, networking basics, and peripheral

hardware, troubleshooting concepts.

• 4+ years proficiency with Microsoft 365, Intune, SCCM, and Windows operating systems.
• 4+ years of solid understanding of hardware/software deployment and lifecycle management.

Preferred Qualifications:

• Excellent interpersonal and communication skills; ability to support users globally

across cultures and time zones.

• Experience with ITSM platforms (ServiceNow preferred).
• Familiarity with macOS is a plus but not required.
• Familiarity with SailPoint or other identity/access management tools.
• Exposure to manufacturing or lab support environments.
• ITIL certification or working knowledge.
• Multilingual skills (Spanish, Portuguese, or German) are a plus.
• Strong attention to detail and the ability to maintain an organized, methodical

approach to tasks.

Work Environment & Requirements:

• This is a 100% onsite role. Remote work is not an option.
• Must be able to lift up to 80 lbs of IT equipment.
• Flexibility to work early/late shifts and weekends when required.
• Participation in scheduled on-call rotations is required.

Whether you’re looking to build your career, improve your health, or brighten your SMILE, we offer generous benefits to help you achieve your goals.

• Very Competitive total compensation plans (some positions include discretionary bonus, or Performance Share Units. Depending on division and level of the organization).

• A 401(K) plan to help you plan for your future with an employer match

• Great health, dental, vision insurance packages to fit your needs to ensure you’re happy and healthy as well as Short-Term and Long-Term disability benefits. Straumann contributes a generous portion towards employees’ premium.

• Generous PTO allowance - plenty of time to recharge those batteries!

Please understand that we do not need external support by recruiting agencies and consultants to fill this vacancy. Thank you for respecting this.

Videos To Watch

https://youtu.be/3lq5BLAvIdQ

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type:Full Time

Alternative Locations:United States : Austin (TX) || United States : Round Rock (TX)

TravelPercentage:0 - 10%

Requisition ID: 18160