Senior Compliance Program Manager

Jobtailor; Illinois; On-site; USD 90,000 - 150,000; Full time

Job summary

Jobtailor is seeking an experienced compliance leader to manage a high-performing team focused on UDAP/UDAAP and risk monitoring.

You will oversee complaint monitoring, issue analysis, and reporting, while collaborating with legal, audit, and product teams to strengthen regulatory alignment and internal controls. This role emphasizes training junior staff and driving continuous improvement across risk programs.

Qualifications

• University/college degree typically required for roles at this level.
• 8+ years of industry experience typically required.
• At least 5 years of prior management experience typically required.
• Education/certification plus experience may substitute for a degree.
• Knowledge of compliance reporting, customer risk, regulatory requirements.
• Knowledge of AML/sanctions policies and procedures, audit and compliance functions, fraud management, and internal controls
• No required certifications
• No required licenses
• No visa sponsorship; STEM OPT not offered
• Subject to FDIA Section 19 and SAFE Act/FINRA rules for certain histories

Responsibilities

• Manage and coach a high-performing team performing complaint monitoring, deep-dive assessments, process analysis, issue analysis, and reporting
• Support the UDAP complaints model by assessing and assigning high-scoring complaints for review and feeding results back for model retraining
• Conduct complaint monitoring, including soliciting deep-dive topics, assigning and overseeing execution, and quarterly reporting
• Support issues management through Customer Financial Issue scoring, thematic analysis, and reporting
• Perform compliance framework activities, including periodic risk assessments and reporting
• Perform independent detective risk management activities, including monitoring and targeted reviews
• Support compliance exams and audits involving UDAP/UDAAP, complaints, and CMS
• Facilitate and manage annual compliance-owned metrics refreshes and Whitepaper updates

Skills

Team Leadership

Coaching

Collaboration

Communication

Problem-Solving

Training

Education

University/College degree

Tools

Compliance Reporting

Risk Control

Thematic Analysis

Data Analysis

Process Analysis

Issue Analysis

Regulatory Requirements

AML Policies

Fraud Management

Internal Controls

Job description

• Manage and coach a high-performing team performing complaint monitoring, deep-dive assessments, process analysis, issue analysis, and reporting


• Support the UDAAP complaints model by assessing and assigning high-scoring complaints for review and feeding results back for model retraining


• Conduct complaint monitoring, including soliciting deep-dive topics, assigning and overseeing execution, and quarterly reporting


• Support issues management through Customer Financial Issue scoring, thematic analysis, and reporting


• Perform compliance framework activities, including periodic risk assessments and reporting


• Perform independent detective risk management activities, including monitoring and targeted reviews


• Support compliance exams and audits involving UDAP/UDAAP, complaints, and CMS


• Facilitate and manage annual compliance-owned metrics refreshes and Whitepaper updates


• Establish and enhance compliance programs and policies to identify and prevent illegal, unethical, or improper business practices


• Train, monitor, and manage junior staff and remediate issues


• Analyze data to identify compliance risks, recommend resolutions and mitigation, and elevate risks when necessary


• Assess compliance impacts on marketing materials, sales programs, product development, documentation, and other initiatives


• Collaborate with business, legal, audit, and other risk disciplines


• Develop, facilitate, and conduct compliance training programs for junior staff


• Assess existing and emerging risks, evaluate materiality, and present recommendations to senior leadership


• Draft or assess compliance manuals, front-office materials, policies, and procedures for regulatory alignment


• Manage regulatory examinations and inquiries, including interviews and information requests


• Direct the compliance monitoring program and review activities against risk control limits


• Define and communicate compliance program objectives to executive business partners and junior staff


• Independently challenge analyses and formulate recommendations


• Review compliance reports for common themes and widespread trends


• Escalate issues through governance channels and recommend corrective action plans


• Propose revisions and implementation strategies for new or enhanced reports

Requirements

• University/college degree typically required for roles at this level


• 8+ years of industry experience typically required


• At least 5 years of prior management experience typically required


• Comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree


• Knowledge of compliance reporting, customer risk, regulatory requirements, risk assessments, and risk control


• Knowledge of anti-money laundering/sanctions policies and procedures, audit and compliance functions, fraud management, and internal controls


• No required certification(s)


• No required license(s)


• Must not require employment visa sponsorship; PNC will not participate in STEM OPT


• Subject to applicable FDIA Section 19 and, for registered roles, SAFE Act and/or FINRA requirements regarding certain criminal histories

Core Competencies

Demonstrates expertise in compliance management, risk assessment, and complaint monitoring, with a strong focus on regulatory alignment and team leadership. Capable of developing and implementing compliance programs, conducting training, and analyzing data to mitigate compliance risks.

Highest-signal resume keywords

• Compliance Management


• Risk Assessment


• Complaint Monitoring


• Team Leadership


• Regulatory Alignment

ATS Optimization Keywords

Hard Skills

• Compliance Reporting


• Risk Control


• Thematic Analysis


• Data Analysis


• Process Analysis


• Issue Analysis


• Regulatory Requirements


• Anti-Money Laundering Policies


• Fraud Management


• Internal Controls

Soft Skills

• Coaching


• Collaboration


• Communication


• Problem-Solving


• Training

Industry Keywords

• UDAAP


• Customer Financial Issue Scoring


• Compliance Exams


• Risk Management


• Compliance Programs


• Regulatory Examinations


• Governance Channels


• Compliance Manuals


• Whitepaper Updates


• Materiality Evaluation