Senior Compliance Coordinator

The Chimes, Inc.; Baltimore (MD); On-site; USD 58,000 - 70,000; Full time

Job summary

The Chimes, Inc. in Baltimore, MD, is seeking a Senior Compliance Coordinator to lead and support Compliance Coordinators. You will stay hands-on with investigations, program audits, regulatory compliance, training, and reporting to uphold high standards.

This role requires strong attention to detail and sound judgment, balancing compliance duties with team oversight. Proficiency with UKG/UltiPro, Excel, Tableau, and NAVEX is essential.

Qualifications

• Associate degree or equivalent experience in related field.
• At least two years experience working with individuals with intellectual disabilities in a group setting.
• Ability to balance compliance with program oversight and investigations.
• Strong attention to detail and organizational skills.
• Proficient with audits, investigations, and reporting.

Responsibilities

• Supervise and support Compliance Coordinators within assigned affiliates, including weekly documented supervision.
• Review and audit staff work for quality, accuracy, and completion of responsibilities.
• Monitor site visits, goals, and other compliance activities.
• Complete supervisory activities in UKG/UltiPro, including payroll and time-off responsibilities.
• Oversee tracking for investigations and site visits, ensuring deadlines are met and extensions requested when necessary.
• Conduct approximately five program/site audits per month, prepare comprehensive reports, and follow up for regulatory compliance.
• Conduct complex investigations as assigned and communicate corrective actions for tracking.
• Communicate with state agencies regarding investigations and site visits.
• Keep the Compliance Manager informed of emerging or significant information in real time.
• Provide and attend scheduled staff training and serve as backup for New Employee Orientation when needed.
• Monitor compliance with required services for individuals served, including psychological, nursing, and clinical services.
• Assist the Compliance Manager with reports, communications, presentations, and other projects using Word, Excel, PowerPoint, Tableau, NAVEX.
• Work with staff, supervisors, administrators, individuals served, professionals, customers, vendors, and the public.
• Participate in meetings, special projects, and other compliance and administrative duties.

Skills

Attention to detail

Organizational skills

Communication

Time management

Collaboration

Education

Associate degree in psychology, social work, or related field

Tools

UKG/UltiPro

Microsoft Word

Microsoft Excel

PowerPoint

Tableau

NAVEX

Job description

SENIOR COMPLIANCE COORDINATOR

Location: Baltimore, MD

Salary: $64,000

Schedule: Monday-Friday, 8:00 AM-4:00 PM

Chimes is seeking a Senior Compliance Coordinator who brings strong attention to detail, sound judgment, and the ability to balance compliance responsibilities with team oversight. In this role, you'll lead and support Compliance Coordinators while remaining hands-on with investigations, program audits, regulatory compliance, training, and reporting. If you enjoy digging into details, identifying areas for improvement, and helping teams maintain high standards, this may be the opportunity for you.

WHAT YOU'LL DO

• Supervise and support Compliance Coordinators within assigned affiliates, including weekly documented supervision.
• Review and audit staff work to ensure quality, accuracy, and completion of required responsibilities.
• Monitor required site visits, goals, and other compliance activities.
• Complete supervisory activities in UKG/UltiPro, including payroll and time-off responsibilities.
• Oversee tracking for investigations and site visits, ensuring deadlines are met, and extensions are requested when necessary.
• Conduct approximately five program/site audits per month, prepare comprehensive reports, and follow up to ensure regulatory compliance.
• Conduct complex investigations as assigned by the Compliance Manager and communicate corrective actions for tracking and follow-up.
• Communicate with state agencies regarding investigations, site visits, and other compliance matters.
• Keep the Compliance Manager informed of emerging or significant information in real time.
• Provide and attend scheduled staff training and serve as backup for New Employee Orientation when needed.
• Monitor compliance with required services for individuals served, including psychological, nursing, and clinical services.
• Assist the Compliance Manager with reports, communications, presentations, and other projects using Microsoft Word, Excel, PowerPoint, Tableau, and NAVEX.
• Work collaboratively with staff, supervisors, administrators, individuals served, community professionals, customers, vendors, and the public.
• Participate in meetings, special projects, and other compliance and administrative responsibilities as assigned.

WHAT YOU'LL NEED

• Education: Associate degree in psychology, social work, or a related field. Relevant experience may be substituted for education.
• Experience: At least two years of experience working with individuals with intellectual disabilities in a group setting.
• A vehicle and an acceptable driving record, as determined by Chimes' insurance carrier requirements and agency policy.
• Strong organizational skills and attention to detail.
• Ability to follow detailed instructions and manage multiple priorities and deadlines.
• Ability to communicate professionally with employees, leadership, state agencies, and other stakeholders.
• Comfort with reviewing documentation, conducting audits, and handling investigations.
• Ability to recognize when assistance or escalation to management is needed.

WHY CHIMES?

Chimes is a not-for-profit organization that helps people with intellectual and behavioral challenges reach their full potential. Our educational, employment, vocational, residential, habilitative, and behavioral health services allow us to take a comprehensive approach to improving the lives of the people we serve. We have great benefits and people!

Join Chimes - and go further to help others go far!

If you're ready to bring your experience, attention to detail, and commitment to quality to a role where your work can make a meaningful impact, we'd like to hear from you.