Division Director (Chimes Maryland)

Chimes; Baltimore (MD); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, and Vision Insurance

Tuition Reimbursement options

Flexible Spending Accounts (Health,Dep

Flexible Spending Accounts (Health,Dep

Flexible Spending Accounts (Health,Dep

Job summary

Chimes in Maryland is seeking an experienced executive to lead program operations and drive quality initiatives across services for individuals with intellectual and behavioral challenges. The role requires a master’s degree and extensive senior-management experience to ensure compliance, fiscal oversight, and strategic growth.

The successful candidate will oversee budgeting, staff development, crisis management, and collaboration with partners to advance the organization’s mission and impact.

Qualifications

• Master’s degree in a related field or professional training in business administration or human services.
• Ten years of executive or senior staff management experience; five years developing programs for individuals with barriers to independent living or clinical needs.

Responsibilities

• Provides leadership and promotes a shared vision for quality, excellence, and innovation.
• Oversees daily program operations and provides direction to a professional team.
• Ensures compliance with all laws, regulations, and accreditation; takes corrective action as needed.
• Develops, implements, and monitors the Quality Assurance Plan and annual strategic goals.
• Manages budgets, resources, and staff changes; supports recruitment and HR processes.

Skills

Leadership

Strategic Planning

Budgeting

Regulatory Compliance

Crisis Management

Staff Development

Education

Master’s degree in a related field

Job description

Join Chimes – and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.

Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

Job Type: Full-Time

PRIMARY JOB FUNCTION(S):

• Provides leadership and promotes a shared vision for the pursuit of quality, excellence,e and innovation.
• Provides regular direction, support, and technical assistance to a professional team who is responsible for effective and efficient daily program operations.
• Ensures operations and programs are in compliance with all applicable laws, regulations, and accreditation requirements, taking corrective action as needed.
• Attends all OHCQ exit conferences when applicable.
• Reviews performance metrics on a regular basis and ensures corrective action as needed.
• Ensures adherence to Agency policies and procedures and participates in development and/or revision to same.
• Leads the development and implementation of the Quality Assurance Plan.
• Develops and implements tools to assess customer satisfaction and monitor the same.
• Develops and implements annual plans and goals based on customer requirements and business strategy and monitors the same to ensure targeted outcomes are achieved.
• Provides for the management of crisis situations including a natural disaster, behavioral or medical emergency, or any unplanned situation requiring immediate intervention.
• Advocates for patients and individuals served.
• Develops, implements, and manages annual budget, taking corrective action as needed, to ensure fiscal viability.
• Develops, implements,s and monitors expenditure plans relative to physical plant and furnishings and ensures sites meet health and safety standards.
• Reviews and authorizes expenditures consistent with policies, procedures, es and authority grid.
• Ensures resources are allocated efficiently and effectively for program operations.
• Leads, implements, and monitors strategic plan activities.
• Authorizes the addition or elimination of exempt/non-exempt staff positions.
• Authorizes staff position changes, transfers, promotions, and corresponding compensation changes.
• Participates in select recruitment or termination proceedings with Human Resources.
• Develops, revises, and approves job descriptions for direct reports and select staff.
• Promotes the professional development of staff and ensures compliance with regulatory and Agency training requirements.
• Conducts and ensures constructive and timely performance appraisals.
• Conducts Directors’ meetings to ensure timely and appropriate communications, team building, and maintains records of the same.
• Promotes effective and efficient organizational communication.
• Participates in mentoring programs and oversees professional development plans to increase leadership capacity within the organization.
• Promotes positive public relations with other public and private organizations, funders, regulators, families, and the general public.
• Prepares or supervises the preparation of various fiscal, programmatic,c and operational reports.
• Prepares reports for regularly scheduled Board meetings and attends the same.
• Maintains confidentiality in all matters.
• Keeps supervisor informed regularly regarding status of programs and initiatives and all emergent situations.
• Contributes to a work atmosphere in a manner which is positive, enthusiastic, respectful, and courteous.

REQUIREMENTS:

EDUCATION: Master’s degree from an accredited college or university in a field related to human services coursework or professional training in the area of business administration

EXPERIENCE: Ten years of experience at executive or senior staff management level, operating programs of a similar capacity; and five years of experience developing and/or administering programs for children and/or adults with barriers to independent living or clinical assistance. Demonstrated skills in the areas of business management, program development, and agency administration. Must work a flexible schedule, have a strong work ethic, be innovative, earn the respect of people served and staff, work with people of diverse backgrounds and a range of skills, be dedicated to the success of the organization, produce high-quality work, make high-quality decisions, demonstrate proactive leadership, and hold others accountable. Must have an acceptable driving record as determined by criteria established by the Agency’s insurance carrier and by Agency policy.

NOTE: At the discretion of the Chief Operations Officer, additional related experience and/or education may be substituted instead of the requirements specified above under Education and Experience.

What’s in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

• Competitive Pay
• Medical, Dental, and Vision Insurance
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through “Tickets at Work”
• And More!

Want to learn more?

To learn more about Chimes and how you can achieve personal and professional growth within a purpose-driven organization, visit us at:https://chimes.org/Careers.

#MD410

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.