Senior Complaints & Supervisory Analyst (FINRA)

KeyBank; Brooklyn (OH); Ibrido; USD 69.000 - 105.000; Tempo pieno

Descrizione del lavoro

KeyBank in Brooklyn, OH is seeking a Senior Supervision Principal - Complaints Analyst to oversee the customer complaint process on the first line of defense. You will partner with business units to identify root causes, implement corrective actions, and ensure timely, compliant resolution in line with FINRA requirements.

The role requires strong analytical skills, experience in regulatory reporting, and the ability to train teams on best practices while coordinating across departments for

Competenze

• Oversee the customer complaint process within first line of defense.
• Develop and maintain complaint-handling procedures.
• Analyze trends and root causes to drive improvements.
• Prepare and present metrics to governance committees.

Mansioni

• Lead end-to-end complaint resolution activities.
• Coordinate with compliance and business units for corrective actions.
• Monitor regulatory requirements and FINRA reporting.
• Train teams on complaint-handling best practices.

Conoscenze

Complaint management

Regulatory compliance

FINRA rules

Risk assessment

Reporting

Cross-functional collaboration

Audit support

Analytical thinking

Communication skills

Regulatory filings

Formazione

Bachelor's Degree or equivalent experience

SIE, Series 7, 24, 66, 53 or 9/10

Life, Health, and Variable Annuity License

Strumenti

Microsoft Office

Compliance portals

FINRA reporting tools

Descrizione del lavoro

KeyBank in Brooklyn, OH is seeking a Senior Supervision Principal - Complaints Analyst to oversee the customer complaint process on the first line of defense. You will partner with business units to identify root causes, implement corrective actions, and ensure timely, compliant resolution in line with FINRA requirements.

The role requires strong analytical skills, experience in regulatory reporting, and the ability to train teams on best practices while coordinating across departments for