Senior Complaint Handler - REMOTE

Lensa; Aliso Viejo (CA); Remote; USD 60,000 - 85,000; Full time

Job summary

A leading career site is seeking a Complaint Specialist for a medical device client in Aliso Viejo, CA. This remote role involves managing complaints related to implantable brain devices, requiring strong experience in complaint handling and relevant software. Candidates will be expected to handle a high volume of cases and possess a bachelor's degree. Join a diverse and inclusive environment focused on supporting candidates through every stage of their career.

Qualifications

• 5 years' experience as a complaint handler.
• 1 year of comprehensive complaint handling experience.
• Experience reporting to the EU and FDA.

Responsibilities

• Handle complaints for implantable brain devices.
• Manage approximately 100 files simultaneously.
• Ensure complaints are thoroughly addressed and resolved.

Skills

Complaint handling

Excel

Microsoft Teams

Familiarity with ETQ/Reliance software

Knowledge of Class 3 implantable devices

Education

Bachelor's degree or higher

Tools

Complaint handling software

Job description

1 week ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Insight Global, is seeking professionals. Apply via Lensa today!

Job Description

Insight Global is looking for a complaint specialist for a medical device client in Aliso Viejo, CA. This position is completely remote. In this role, you will handle complaints related to implantable brain devices, primarily received via email from sales representatives. Your responsibilities will include managing the entire complaint process, from intake and assessing for reportability to reporting, reassessing after reporting, and reviewing for completeness and closure. You will be expected to manage approximately 100 files at a time, ensuring that all complaints are thoroughly addressed and resolved.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills And Requirements

5 years' experience as a complaint handler

1 year of comprehensive handling: Intake, assessing for reportability, reporting, reassessing after report, reviewing for completeness, and closure

Proficiency in Excel (filtering)

Experience with a complaint handling software

Microsoft Teams experience

Experience in the medical device industry

Handling high volume (50-100 files)

Experience reporting to the EU and FDA Knowledge of Class 3 implantable devices

Familiarity with ETQ/Reliance complaint handling software

Bachelor's degree or higher null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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