Senior Community & Stakeholder Relations Manager

Rhode Island Energy; Cumberland (RI); On-site; USD 85,000 - 110,000; Full time

Job summary

Rhode Island Energy is seeking an experienced Customer & Community Manager to build and sustain relationships with major accounts, community leaders, and municipal partners. You will translate customer needs into actionable strategies, support regulatory and policy discussions, and help RI Energy strengthen its reputation in Rhode Island.

This role requires strong communication, leadership, and the ability to coordinate cross-functional teams across operations, customer service, and community

Qualifications

• Bachelor's degree or related work experience on a year-for-year basis with 5+ years in community/public relations and/or energy/utility industry.
• Strong oral and written communications skills are essential.
• Demonstrated leadership capability and ability to manage multiple priorities.
• Proficiency with computer systems, including customer/billing platforms.
• Energetic, collaborative, and skilled in negotiation and stakeholder engagement.

Responsibilities

• Provide strategic leadership with federal, state, and local officials and stakeholders to manage community issues.
• Identify emerging issues and develop solutions with RI Energy personnel and community representatives.
• Advocate for the voice of the customer across RI Energy’s functions to improve customer satisfaction and business alignment.
• Manage corporate citizenship programs such as sponsorships and United Way support.
• Serve as a primary RI Energy contact for public officials, business and community leaders, and special interest groups.
• Participate as a community leader on nonprofit boards and engage in public presentations as required.
• Act as key account manager for selected major commercial/industrial customers and state agencies.
• Attend meetings, trade events, and applicable council sessions and coordinate cross-functional communications around infrastructure upgrades.

Skills

Oral and written communication

Leadership

Multitasking

Customer/billing systems

Negotiation

Stakeholder relationships

Education

Bachelor's degree or related work experience

Job description

Rhode Island Energy is seeking an experienced Customer & Community Manager to build and sustain relationships with major accounts, community leaders, and municipal partners. You will translate customer needs into actionable strategies, support regulatory and policy discussions, and help RI Energy strengthen its reputation in Rhode Island.

This role requires strong communication, leadership, and the ability to coordinate cross-functional teams across operations, customer service, and community