Senior Community Resource Coordinator

Maximus; Frankfort (KY); On-site; USD 74,000 - 106,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Tuition reimbursement

Wellness programs

Job summary

Maximus is seeking a Senior Community Resource Coordinator to support state-wide outreach, peer mentoring, and wellbeing programs across the SOF enterprise. The role informs policy improvements and coordinates with USSOCOM and component CRCs to enhance service member and family support.

The position requires active secret clearance and involves supervising staff, delivering trainings, and engaging with diverse partners to strengthen peer support and reduce stigma around help-seeking behaviors.

Qualifications

• Bachelor’s degree in relevant field and 5 years of relevant professional experience or equivalent.
• Bachelor’s degree in education, human or social services, or related field; or four years of experience providing social service education or coordination services.

Responsibilities

• Formulate and upkeep a statewide outreach and engagement strategy.
• Contribute to outreach, educational, and enrollment initiatives.
• Manage training and growth of supervisory personnel.
• Supervise Field Staff to ensure seamless operations.
• Liaise between the client, agencies, and the organization.
• Champion the project’s image through public speaking and presentations.
• Provide oversight to the Community Relations Department when the Senior Manager is absent.

Skills

Excellent written/verbal communication

Cross-agency coordination

Peer support training

Policy and program evaluation

Education

Bachelor’s degree in relevant field

Bachelor’s degree in education, human or social services, or related field

Job description

Maximus is seeking a Senior Community Resource Coordinator (CRC) to support community resource coordination, peer mentoring, and service member and family well-being programs across the Special Operations Forces (SOF) enterprise. The Senior CRC serves as a liaison and advisor between USSOCOM, Component CRCs, command leadership, multidisciplinary teams, and service providers to assess needs, align resources, evaluate program effectiveness, and recommend policy and procedural improvements. This role supports programs intended to improve quality of life, reduce stigma associated with help-seeking behaviors, strengthen peer support, and contribute to suicide prevention efforts within the USSOCOM community.

This position is pending upon contract award. It requires active secret clearance at minimum.

Why Maximus?

• Flexibility That Fits Your Life – Work/life balance support with flexibility designed to meet your personal and professional needs.
• Robust Health & Insurance Benefits – Choose from a variety of Medical, Dental, Vision, and Prescription plans, plus a partially funded HSA. You’ll also have access to Life Insurance and discounts on Auto, Home, Renters, and Pet Insurance.
• Build Your Financial Future – Take advantage of our 401(k) Retirement Savings Plan with Company Match to help you plan for what’s ahead.
• Generous Time Away From Work – Recharge with PTO, paid holidays, extended sick leave, and Short and Long Term Disability coverage.
• Wellness Beyond the Workplace – Access resources that support your physical, emotional, and financial well-being through our Employee Assistance Program (EAP).
• Recognition That Matters – Celebrate achievements and recognize colleagues through our employee recognition platform.
• Invest in Your Growth – Continue your education and professional development with Tuition Reimbursement opportunities.
• Employee Discounts & Perks – Enjoy exclusive savings, special offers, and additional employee-only benefits.
• Wellness Programs & Resources – Explore a variety of programs and tools designed to support your overall health and wellness.
• Career Development Opportunities – Enhance your skills through training programs, workshops, conferences, and ongoing learning opportunities.

Essential Duties and Responsibilities:

• Formulate and upkeep a comprehensive statewide community outreach and engagement strategy, integrating insights gathered from internal teams, project leadership, the client, and diverse stakeholders.

• Contribute to the conception, creation, execution, and administration of expansive outreach, educational, and enrollment initiatives.

• Manage the training, guidance, and growth of supervisory personnel.

• Supervise Field Staff to ensure seamless operations.

• Act as a liaison between the client, various agencies, and the organization.

• Champion the project’s image and objectives through public speaking engagements and professional presentations at local levels.

• Provide oversight to the Community Relations Department when the Community Relations Senior Manager is absent.

Serve as the liaison between USSOCOM and Component CRCs, applying a collaborative team approach to assess, plan, implement, coordinate, and monitor community and peer mentoring programs.

Advise and consult on broad policy and procedural reviews for region-wide and component-wide community and peer mentoring programs; evaluate program effectiveness and recommend improvements.

Work with Echelon III commands to assess needs, evaluate effectiveness, and support implementation of community resource and peer support programs.

Support planning, execution, and continuous improvement of peer mentorship programs in coordination with Operations Officers, command leadership, family support coordinators, and other stakeholders.

Coordinate with Service representatives, multidisciplinary professional staff, and service providers within the Services, DoW, and civilian sector to align programs, evaluate utilization, and identify improvement opportunities.

Assist in training peer mentors, including travel to Component locations as needed to meet with new volunteers, staff, and supported commands.

Provide consultation and training to CRCs and related component-level personnel throughout the Component Commands.

Serve as the communication link between component-level CRCs and HQ USSOCOM; aggregate, prepare, and submit formal reports using input from CRCs and command leadership.

Routinely coordinate with Service, DoW, and civilian programs, including family and social service agencies, chaplains, benevolent or charitable organizations, and other support resources.

Provide force-wide and region-wide training and consultation while supporting staff activities at a General Officer (GO) or Flag Officer (FO) level command and working with Component POTFF Directors.

Document services in HP enterprise-wide platforms, such as HPDMS, as directed by USSOCOM Directive 10-12.

Perform other duties as assigned by local leadership, with additional taskings documented and approved through local POTFF leadership as required.

Minimum Requirements

• ‘- Bachelor’s degree in relevant field of study and 5 years of relevant professional experience required, or equivalent combination of education and experience.
• Bachelor’s degree in education, human or social services, or a related field; or four (4) years of experience providing social service education or work/family life consultation or coordination services.
• Minimum of four (4) years of experience coordinating social service education programs.
• Have, or be willing to receive, specialized training in peer support counseling, community resources and referrals, and suicide prevention.
• Maintain current knowledge of DoW, Services, and community-sponsored resources intended to promote the well-being of service members and their families.
• Ability to coordinate across military, government, community, and civilian service provider networks.
• Strong written and verbal communication skills, including the ability to prepare formal reports and provide training or consultation to component-level stakeholders.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$73,950

Maximum Salary

$105,850