Senior Community Manager - Experience, Leasing & Ops

Omninet Capital; Kent (WA); On-site; USD 85,000 - 115,000; Full time

Job summary

Omninet Capital seeks a seasoned Community Manager to lead Madison Plaza in Kent, WA. This hands-on leadership role focuses on delivering an exceptional resident experience while driving operational, leasing, and financial performance.

You will lead the onsite team, manage day-to-day property operations, lease activity, budgets, and compliance with Fair Housing laws, reporting to the leadership team and shaping the community's overall performance.

Qualifications

• Seven or more years of progressive multifamily property-management experience.
• Experience managing a high-quality multifamily community strongly preferred.
• Proven success leading teams and driving occupancy, resident satisfaction, and financial performance.
• Strong financial acumen, including budgeting, forecasting, and variance analysis.
• Strong customer-service orientation with excellent judgment and problem-solving skills.
• Excellent communication, organization, and leadership skills.
• Knowledge of Fair Housing and multifamily housing regulations.
• Bachelor’s degree preferred; Spanish fluency is a plus.

Responsibilities

• Lead day-to-day property operations, including resident relations, maintenance, vendors, inspections, apartment turns, and property presentation.
• Create a welcoming, responsive environment and ensure resident concerns are handled promptly and professionally.
• Maintain high standards throughout apartment homes, amenities, common areas, and exterior spaces.
• Partner closely with maintenance to ensure work orders, preventive maintenance, repairs, and turns are completed efficiently.
• Ensure compliance with company policies, lease requirements, Fair Housing regulations, and applicable laws.
• Drive occupancy, leasing, renewals, resident retention, and overall revenue performance.
• Monitor traffic, conversion, pricing, concessions, delinquency, and competitive market conditions.
• Coach the onsite team to deliver a strong leasing experience and consistently follow through with prospective residents.
• Maintain accurate leases, resident files, rent rolls, notices, and property information in Yardi.
• Develop resident engagement and retention initiatives that strengthen the community.
• Develop and manage annual operating and capital budgets.
• Review financial statements, forecasts, accruals, and monthly variances and take corrective action as needed.
• Monitor operating expenses, controllable costs, vendor spending, and overall property performance.
• Partner with Property Accounting to ensure accurate reporting, reconciliations, resident ledgers, and operating statements.
• Identify opportunities to increase revenue, control expenses, and improve overall property performance.
• Recruit, coach, develop, and lead a high-performing onsite team.
• Establish clear expectations and accountability for service, leasing performance, professionalism, and follow-through.
• Oversee staffing, scheduling, training, performance evaluations, and corrective action.
• Build strong collaboration across leasing, management, maintenance, and vendor teams.
• Model Omninet’s values of integrity, caring, innovation, accountability, and excellence.

Skills

Property management

Leadership

Customer service

Budgeting & forecasting

Financial analysis

Communication

Organization

Yardi literacy

Spanish language (plus)

Education

Bachelor’s degree

Tools

Yardi

Microsoft Office

Excel

Job description

Omninet Capital seeks a seasoned Community Manager to lead Madison Plaza in Kent, WA. This hands-on leadership role focuses on delivering an exceptional resident experience while driving operational, leasing, and financial performance.

You will lead the onsite team, manage day-to-day property operations, lease activity, budgets, and compliance with Fair Housing laws, reporting to the leadership team and shaping the community's overall performance.