Senior Community Manager - Affordable

Fairfield Residential; Wheaton (MD); On-site; USD 90,000 - 97,000; Full time

Job summary

Fairfield Residential is seeking a Senior Community Manager for an affordable housing community in Wheaton, Maryland. This leadership role involves overseeing property operations, managing a high-performing team, and ensuring compliance with housing regulations. The ideal candidate will have extensive property management experience, strong leadership skills, and a commitment to customer service excellence.

Benefits

Paid time off

Matched 401(k)

Medical, dental & vision insurance

Flexible spending account

Life insurance

Qualifications

• Minimum of three years of property management experience required.
• Strong understanding of federal, state and local fair housing laws.
• Experience in a leadership position and managing a staff preferred.

Responsibilities

• Recruit, lead, motivate, and develop a high performing staff.
• Prepare, execute and own the property’s operational budget.
• Ensure budgeted occupancy levels and conduct property inspections.

Skills

Leadership

Customer Service

Budget Management

Team Management

Compliance Knowledge

Education

High school diploma or equivalent

Bachelor’s degree

Tools

Yardi

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Community:

Oakfield Phase Two

Number of Units:

371

Community:

Number of Units:

0

Senior Community Manager - Affordable

OUR COMPANY:

At Fairfield, we are proud to be a leader in the multifamily housing industry. We are passionate about creating exceptional apartment living. Among the most experienced multifamily companies, Fairfield has developed and acquired over 1,000 communities since 1985. We are an award-winning company that proudly employs over 1,500 associates who are dedicated to serving our customers at our apartment communities located in over 30 markets nationwide.

Being a part of Fairfield means more than a rewarding career with personal growth. It’s a partnership for the long term, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we’re proud to reflect that in our culture.

ABOUT THIS POSITION:

Fairfield properties are known for our visible and available on-site staff that keep our residents loving where they live. Our Senior Community Managers are independent leaders that maintain these high standards and approach all facets of the property’s operations with strong business instincts and a customer-centric mindset.

Senior Community Managers play a critical role in hiring, coaching and supervising a high performing team. Their focus is to ensure the property’s revenue and profit targets are met while maintaining best in class standards for customer service and high retention for our residents.

This is a busy, exciting job for a dynamic, self-motivated collaborator who is passionate about a vibrant career in residential property management. This position reports to a Regional Manager.

WHAT YOU CAN EXPECT TO DO IN THIS ROLE:

TEAM MANAGEMENT

• Recruit, lead, motivate, and develop a high performing and diverse staff.

• Provide coaching, guidance, ongoing feedback and light mediation.

• Ensure adherence by all staff to company policies and procedures.

FINANCE MANAGEMENT

• Prepare, execute and truly own the property’s operational budget.

• Utilize an online accounting system such as Yardi to generate and review reports to ensure property is within budgeted expectations and make recommendations for cost savings and revenue generating opportunities.

• Oversees customer collections and implements legal proceedings when necessary

PROPERTY MANAGEMENT

• Ensure budgeted occupancy levels at budgeted rental rates are in conjunction with other goals of the property.

• Prepare and conduct property inspections and corporate or investor tours.

• Maintain a collaborative working relationship with the on-site professional team to seamlessly coordinate and prepare for the welcoming of all new residents.

AFFORDABLE COMPLIANCE

• Gather and follow up on all verifications of income, as required for LIHTC and/or HUD programs.

• Monitor correct usage of income and rent limits as well as utility allowances.

• Walk units to prepare for state required inspections.

• Maintain positive relationship with local housing authority.

SALES & MARKETING

• Ensure the effective execution of marketing programs per branding and marketing standards.

• Represent and ensure the content for your property is represented accurately on marketing assets such as the property website and social media.

CUSTOMER SERVICE

• Increase resident satisfaction through lease renewal strategies and resident retention plans.

• Serve as a Fairfield ambassador by effectively and professionally managing residents’ concerns

WHAT YOU’LL NEED ON DAY ONE:

• Minimum of three years of property management experience required.

• Minimum of three years LIHTC experience required.

• Experience using Microsoft Outlook, Word, and Excel.

• Prior experience preparing for a REAC inspection, as needed for HUD properties.

• Experience in a leadership position and in managing a staff preferred

• Experience using Yardi or other related property management accounting software.

• Experience in writing and maintaining budgets.

• Strong understanding of federal, state and local fair housing laws and provisions.

• Strong knowledge of IRS 8823 guide and HUD 4350.3 Manual.

• The ability to read and understand regulatory agreements.

• A previous track record of maintaining occupancy and net operating incomes in multi-family property management position(s).

• High school diploma or equivalent required; Bachelor’s degree preferred.

• Industry certification preferred.

• Housing Credit Certified Professional (HCCP) Designation preferred.

• Certified Credit Compliance Professional (C3P) Designation preferred.

• Certified Occupancy Specialist (COS) or Certified Professional of Occupancy (CPO) designation preferred if HUD property.

#LI-TRACI

Estimated Rate of Pay:

$90,492.44 - $96,895,61

This position is exempt; the range above reflects annual salary.

The pay range displayed for this position is determined by skills and experience required, location and job complexity*. Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any). In addition to base salary, Fairfield offers all full time associates the following, upon meeting eligibility requirements:

• Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional)
• Matched 401(k)
• Medical, dental & vision insurance
• Flexible spending account
• Life insurance

* Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.