Senior Community Manager

Drive Capital; Pittsburgh (Allegheny County); On-site; USD 142,800 - 193,200; Full time

Job summary

Drive Capital is seeking a Senior Community Manager to shape how millions of learners engage with Duolingo. This role involves leading community operations, managing key channels such as Reddit and Discord, and developing processes that enhance community trust and engagement. Candidates should have over 8 years of community management experience, with strong communication skills and a data-driven approach. The position offers a salary range of $142,800—$193,200 USD and various benefits.

Qualifications

• 8+ years of experience in community management for a consumer-facing brand.
• Proven experience growing and engaging online communities across multiple platforms.
• Strong instincts for tone, voice, and dynamics of internet culture.

Responsibilities

• Own and lead day-to-day community operations.
• Manage core community channels like Reddit and Discord.
• Develop scalable processes to uphold community values.
• Launch initiatives that grow community participation.

Skills

Community management

Online engagement strategies

Communication skills

Data-driven decision making

Relationship management

Job description

About the Role

We’re looking for a Senior Community Manager who is equal parts strategist, builder, and hands‑on operator. This is a unique opportunity to shape how millions of learners engage with Duolingo, not just today, but for years to come.

You will work hand‑in‑hand with the Head of Community to craft and build the community function from scratch. You’ll bring creative ideas, help define structure and best practices, and co‑create a vision for what a high‑impact, high‑delight global community looks like at Duolingo.

At the same time, you will own and lead the day‑to‑day engagement across our community channels. You’ll be the front line of how we show up with learners, moderators, superfans, and ambassadors — cultivating joy, trust, safety, and belonging through every interaction.

You’ll partner closely with Product, Engineering, Marketing, Communications, and Customer Support to bring the community’s voice into the heart of the organization.

Responsibilities

• Own and lead day‑to‑day community operations.
• Manage core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experience.
• Build and maintain strong relationships with moderators, ambassadors, and superfans.
• Develop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo’s signature tone.
• Monitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement.
• Launch initiatives that grow participation, sentiment, and long‑term community value.

Qualifications

• 8+ years of experience in community management for a consumer‑facing brand, ideally at scale.
• Proven experience growing and engaging online communities across multiple platforms (Reddit, Slack, Discord, etc.).
• Strong instincts for tone, voice, and the dynamics of internet culture.
• Experience managing moderators, ambassadors, creators, or similar stakeholder groups.
• A data‑driven approach to decision‑making, with comfort in interpreting qualitative and quantitative signals.
• Excellent communication skills and the ability to collaborate cross‑functionally.
• Experience navigating complex community conversations and stewarding online reputation.
• Active Duolingo user.

Preferred Qualifications

• Track record of building community programs of 1M+ members.
• Experience with shifting sentiment, scaling, and building advocates through community programs and tactics.
• Experience with international community management or scaling programs across cultures.
• Exceeds at both strategic planning and hands‑on execution.

Salary Range

$142,800—$193,200 USD.

Benefits

Benefits information is available through Duolingo's benefits portal.

Equal Employment Opportunity

Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Privacy Notice

By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice.

Scam Prevention

There is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double‑check these details before sharing any information.