Senior Communications Manager (remote)

Ensora Health; Massachusetts; Remote; USD 85,000 - 115,000; Full time

Job summary

Ensora Health seeks a Senior Communications Manager to oversee internal and external communications, ensuring the company's image aligns with its goals. The role includes developing strategies, managing a communications calendar, and supporting media relations. Ideal candidates will have a strong background in corporate communications and a proactive mindset toward enhancing customer satisfaction through effective communication.

Qualifications

• 5-7 years' experience in corporate communications.
• Excellent project management skills.
• Experience producing content for social media platforms.

Responsibilities

• Develop and execute customer communication strategies.
• Manage corporate communications budget.
• Provide media relations support including press releases.

Skills

Excellent written and verbal communications

Project management

Problem-solving mindset

Ability to work in a fast-paced environment

Content creation for social media

Education

Bachelor's degree in communications

Job description

Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community.

Job Description

The Senior Communications Manager is responsible for the flow of communications both externally and internally that helps to manage the image of the company and the brand and achieve our company’s business goals. This includes developing strategies and leading the executional plans for customer communications, internal communications, PR, and social media, and collaborating closely with the customer success team, People Ops and the C-suite.

• Create and execute effective customer communication strategies that help build customer satisfaction and loyalty. Work cross-functionally to maintain a 90-day communications calendar, streamline messages to contain volume, and own a consistent tone of voice that reflects our corporate brand.
• Prioritize urgent and unforeseen customer communications containing timely and critical information, such as product outages.
• Collaborate cross-functionally to develop content strategy for customer newsletter and work closely with product marketing and the content writers on the creation and timely distribution.
• Collaborate with People Ops on internal communications, including executive emails and the creation and distribution of employee newsletters.
• Provide media relations support, including writing press releases, building relationships with industry press as appropriate, and monitoring and flagging important news stories and trends.
• Support crisis communication and media training needs.
• Collaborate with VP, corporate marketing and product marketing on drafting submissions for unpaid speaking opportunities.
• Build and execute social media strategies, generate and publish engaging content, optimize company pages on various platforms, moderate user-generated content, establish core set of KPIs and analyze social data to increase following and engagement metrics.
• Manage employee advocacy platform, Sociabble, creating steady stream of corporate social media posts for broad distribution, and maintaining effective usage internally.
• Manage corporate communications budget.
  
  

Qualifications

• Bachelor's degree in communications or equivalent.
• 5 – 7 years' experience in corporate communications.
• Excellent written and verbal communications skills and ability to deal effectively with a wide range of internal stakeholders and external partners.
• Excellent project management skills.
• Positive, problem-solving mindset able to communicate recommendations and make independent decisions.
• Ability to perform in a fast-paced, deadline-driven environment.
• Experience with producing work-related content for social media platforms, including LinkedIn, Instagram, TikTok, etc.
  
  

Additional Information

While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.

The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together!

All your information will be kept confidential according to EEO guidelines.

At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.

We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.

Ensora Health is an equal opportunity employer.