Senior Communications Manager, Premium Products – Experiences

Jobtailor; New York (NY); On-site; USD 120,000 - 165,000; Full time

Job summary

Capital One is seeking a senior communications leader to drive strategic initiatives that strengthen the company's reputation and support key business objectives. You will serve as a trusted advisor to internal leaders, planning data-backed, integrated campaigns for Premium Products & Experiences.

Collaborating across a highly matrixed organization, you will craft compelling narratives, manage media opportunities, assess risks, and optimize programs using data-driven insights in a fast-paced

Qualifications

• Bachelor's degree or military experience.
• At least 6 years of communications experience.
• Exceptional judgment; ability to build relationships in a matrixed environment.
• Sustained focus on delivering results.
• Creative problem-solving ability.
• Ability to read data and assess situations effectively.

Responsibilities

• Lead strategic communications initiatives to enhance Capital One's reputation and support business objectives.
• Serve as a strategic advisor to internal leaders and partners.
• Plan and execute data-backed, integrated communications campaigns for Capital One's Premium Products and Experiences line of business.
• Drive premium narratives around Premium Products & Travel and Loyalty, Marketing & Spend Experiences to external audiences.
• Develop compelling, consistent messages for various audiences and channels, including in response to media opportunities.
• Monitor internal and external risks and manage related stakeholder needs.
• Collaborate across matrixed teams to provide real-time communications counsel.
• Optimize results, mitigate risk, and ensure stakeholder engagement.
• Leverage data to evaluate results, extract insights, and optimize future programs.
• Identify opportunities to institute best practices and improve governance.
• Oversee team operations and exercise sound judgment.
• Act as a collaborative self-starter in a fast-paced environment.

Skills

Strategic communications

Data-driven campaigns

Stakeholder engagement

Storytelling

Public relations

Change management

Education

Bachelor's degree or military experience

Job description

• • Lead strategic communications initiatives that enhance Capital One's reputation and support key business objectives
• • Serve as a strategic advisor to internal leaders and partners
• • Plan and execute data-backed, integrated communications campaigns for the Premium Products and Experiences line of business
• • Drive premium narratives around Premium Products & Travel and Loyalty, Marketing & Spend Experiences to external audiences
• • Develop compelling, consistent, and tailored messages for various audiences and channels, including in response to media opportunities
• • Monitor internal and external risks and sensitivities and manage related stakeholder needs
• • Collaborate across highly matrixed, cross-functional teams to provide real-time communications counsel
• • Optimize results, mitigate risk, and ensure stakeholder engagement
• • Leverage data to evaluate results, extract insights, and optimize future programs
• • Identify opportunities to institute best practices and improve enterprise governance
• • Oversee team operations and exercise excellent judgment
• • Act as a collaborative self-starter in a fast-paced environment

Requirements

• Bachelor's degree or military experience
• At least 6 years of communications experience
• Exceptional judgment
• Ability to build relationships in a highly matrixed environment
• Sustained focus on delivering results
• Creative problem-solving ability
• Ability to read data and assess situations effectively
• Passion for storytelling
• Empathy, teamwork, and sense of humor
• Preferred: at least 1 year of public relations or communications experience in financial services, technology, or consumer brands
• Preferred: at least 1 year of experience developing and implementing change management strategies at a publicly traded company
• Preferred: at least 3 years of developing and executing thought leadership and consumer campaigns
• Preferred: at least 3 years of experience supporting, partnering, and interacting with internal business clients or serving as a consultant for external business clients
• Capital One will not sponsor a new applicant for employment authorization for this position

Core Competencies

Demonstrates expertise in strategic communications, data-driven campaign execution, and stakeholder engagement within a highly matrixed environment. Proven ability to develop compelling narratives and optimize results through creative problem-solving and effective relationship-building.

Highest-signal resume keywords

• Strategic Communications
• Data-Backed Campaign Execution
• Stakeholder Engagement
• Public Relations Experience
• Thought Leadership Development

Hard Skills

• Communications Experience
• Change Management Strategies
• Data Analysis
• Campaign Development
• Risk Management

Soft Skills

• Exceptional Judgment
• Creative Problem-Solving
• Empathy
• Teamwork
• Sense of Humor

Industry Keywords

• Financial Services
• Consumer Brands
• Publicly Traded Company
• Matrixed Environment
• Integrated Communications