Senior Communications Manager

United States Digital Space LLC

San Francisco (CA)

Hybrid

USD 150,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision plans

Flexible vacation time

Paid parental leave

Monthly gym and phone allowance

Work from home office stipend

Lunches and dinners included for in‑lo

Job summary

United States Digital Space LLC is seeking a Senior Communications Manager to tell our story, build journalist relationships, and drive earned media for major announcements. This role reports to the Head of Communications and requires in-office presence in San Francisco, NYC, or London.

You will craft messaging, prep executives, and collaborate with Marketing, Legal, HR, and Product to align on strategy, with a track record in high-growth B2B AI/tech companies.

Qualifications

6+ years of progressive communications experience, with significant time in corporate communications roles at high-growth B2B AI/technology companies.
Exceptional written and verbal communications skills: you are among the sharpest writers in any room, with the ability to adapt voice across audiences and formats.
Sharp instincts for messaging and narrative: you know how to find the story inside any business update.
Established relationships with journalists, editors, and podcasters covering enterprise tech and AI.
Outstanding media skills: you have a pulse of the trending market topics and understand how to tap into those across traditional and emerging media.
Strong project management skills; able to manage multiple high-priority workstreams simultaneously without sacrificing quality.
Track record of partnering effectively with leaders across departments on high-priority initiatives.
Comfort executing on a high volume of projects without a large supporting team.

Responsibilities

Build and deepen relationships with top-tier business and tech journalists, editors, and podcasters
Drive earned media strategy for major announcements, including corporate news, partnerships, product milestones, and industry leadership moments
Prepare executives and subject matter experts for media and speaking engagements.
Partner cross-functionally with Marketing, Legal, HR, Product, and more to align communications with business objectives
Drive thought leadership that elevates the company
Spot emerging narratives in AI/CX/enterprise tech early and identify thought leadership and commentary opportunities
Draft communications materials, including press releases, presentations, blog posts, and social copy
Identify and secure meaningful industry awards and speaking opportunities

Skills

Media relations

Corporate communications

Storytelling

Messaging strategy

Journalist relationships

Executive preparation

Cross-functional collaboration

Project management

Job description

the company unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. the company’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use the company to power world-class customer experiences every day.

Born from the Stanford AI Lab, the company has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. the company’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining the company to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at the company.

ABOUT THE ROLE

The Senior Communications Manager is a critical individual contributor role reporting to the Head of Communications. Part relationship-builder, part storyteller, part PR tactician, your job is to tell our story, and make sure the world's top business and tech journalists, podcasters, and conference organizers think of the company first.

You'll drive earned media day to day: creating and nurturing reporter relationships, deepening our thought leadership profile, and turning the company's momentum into coverage that builds our brand and helps to grow the business.

Partnering closely with the Head of Communications, you’ll play a key role in PR strategy and execution. You’ll spot stories and moments where the company's story deserves to be told and make sure that it is. You’ll perform media outreach, draft press releases and other materials that carry our message, prep executives for interviews, and work on high-priority announcements, milestones, speaking opportunities, and award submissions.

This role is for someone who has built meaningful media relationships, operated inside a fast-growing tech company, and knows how to tell a great story. If you are excited to play a role in building the leader in customer experience AI, and have the instincts and the drive to help the company break through the noise, we want to talk to you.

This role is based in San Francisco, London, or New York, and requires in-office presence.

RESPONSIBILITIES

Build and deepen relationships with top-tier business and tech journalists, editors, and podcasters

Drive earned media strategy for major announcements, including corporate news, partnerships, product milestones, and industry leadership moments

Prepare executives and subject matter experts for media and speaking engagements.

Partner cross-functionally with Marketing, Legal, HR, Product, and more to align communications with business objectives

Drive thought leadership that elevates the company

Spot emerging narratives in AI/CX/enterprise tech early and identify thought leadership and commentary opportunities

Draft communications materials, including press releases, presentations, blog posts, and social copy

Identify and secure meaningful industry awards and speaking opportunities

QUALIFICATIONS

6+ years of progressive communications experience, with significant time in corporate communications roles at high-growth B2B AI/technology companies

Exceptional written and verbal communications skills: you are among the sharpest writers in any room, with the ability to adapt voice across audiences and formats

Sharp instincts for messaging and narrative: you know how to find the story inside any business update

Established relationships with journalists, editors, and podcasters covering enterprise tech and AI

Outstanding media skills: you have a pulse of the trending market topics and understand how to tap into those across traditional and emerging media