Senior Commercial Loan Closings Lead (Hybrid)

KeyBank; Brooklyn (OH); Hybrid; USD 57,000 - 87,000; Full time

Benefits offered by this job

Incentive compensation

Hybrid work arrangement

Job summary

KeyBank is seeking a Lead Service Officer in Brooklyn, Ohio to manage a portfolio of moderate to highly complex commercial loans and related documentation. You will close loans or service existing ones, coordinate with line of business, and ensure compliance with policy, risk management, and regulatory requirements.

The role emphasizes client-centric service, proactive process management, data integrity in systems like LoanIQ and Salesforce, and collaboration with internal teams and external

Qualifications

• Bachelor's degree or equivalent work experience.
• 2+ years in banking or commercial real estate.
• Experience with lending documentation and closing processes.

Responsibilities

• Close or service moderate to highly complex commercial loans per approvals and policy.
• Provide superior client service and coordinate with LOB and third parties.
• Ensure compliance with regulatory requirements including OFAC, Patriot Act, and Flood.
• Lead or participate in special projects and process improvements.
• Maintain accurate data integrity in loan systems and documentation.

Skills

Commercial lending concepts

Commercial loan documentation

Client service orientation

Problem solving

Attention to detail

Communication skills

Time management

Microsoft Excel/Office

Education

Bachelor's Degree or equivalent

Tools

LoanIQ

Salesforce

LaserPro

DocuSign

BOS

Job description

KeyBank is seeking a Lead Service Officer in Brooklyn, Ohio to manage a portfolio of moderate to highly complex commercial loans and related documentation. You will close loans or service existing ones, coordinate with line of business, and ensure compliance with policy, risk management, and regulatory requirements.

The role emphasizes client-centric service, proactive process management, data integrity in systems like LoanIQ and Salesforce, and collaboration with internal teams and external