Senior Commercial Lines Account Manager - Client Growth

Socket.dev; Delray Beach (FL); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Acrisure is seeking a Commercial Lines Account Manager to manage a large, multi-line book of business and act as the primary client contact. You will advise on coverage, conduct reviews, and identify opportunities to retain and grow accounts.

Responsibilities include renewal management, carrier negotiations, and collaboration with producers to drive cross-sell initiatives while maintaining exceptional service standards.

Qualifications

• Minimum 5+ years of Commercial Lines Account Management experience.
• Experience managing large and complex multi-line commercial accounts.
• Strong knowledge of commercial insurance products including Property, General Liability, Auto, Umbrella, Workers' Compensation, Cyber, Professional Liability, Inland Marine, and Management Liability.
• Proven success in client retention and cross-selling initiatives.
• Exceptional customer service, communication, and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with agency management systems, carrier portals, and Microsoft Office applications.
• Active Property & Casualty insurance license required for at least 5 years.
• CIC, CISR, CRM, or similar professional designation preferred.

Responsibilities

• Serve as the primary service contact for assigned commercial accounts.
• Develop and maintain strong, long-term relationships with clients through proactive communication and responsive service.
• Conduct regular account reviews to identify coverage gaps, emerging exposures, and risk management opportunities.
• Provide consultative guidance regarding policy coverages, endorsements, exclusions, and insurance program structure.
• Resolve client inquiries, coverage issues, and service concerns in a timely and professional manner.
• Maintain high client retention levels through proactive stewardship and relationship management.
• Identify and pursue cross-selling opportunities across commercial property, casualty, workers' compensation, professional liability, cyber liability, employee benefits, personal lines, and ancillary insurance products.
• Collaborate with producers to develop and implement account growth strategies.
• Participate in renewal strategy discussions and client presentations.
• Assist in managing and expanding key accounts to maximize client value and agency profitability.
• Manage all aspects of the renewal process, including marketing, negotiating, quoting, proposal preparation, and binding coverage.
• Review policies, endorsements, audits, and carrier correspondence for accuracy and completeness.
• Prepare comprehensive renewal and stewardship reports for clients.
• Coordinate marketing submissions and negotiate terms, conditions, and pricing with carrier partners.
• Ensure timely processing of policy changes, endorsements, certificates of insurance, audits, cancellations, and reinstatements.
• Develop and maintain strong relationships with insurance carriers and underwriting partners.
• Advocate on behalf of clients to obtain competitive coverage terms and pricing.
• Stay informed of market trends, carrier appetite changes, and emerging risks impacting clients.
• Maintain accurate client records and documentation within agency management systems.
• Ensure compliance with agency procedures, carrier requirements, and regulatory standards.
• Meet service standards, workflow expectations, and performance goals.
• Assist in training and mentoring less experienced team members as needed.

Skills

Account management

Client relationships

Cross-selling

Customer service

Organizational skills

Education

Property & Casualty license

CIC/CISR/CRM (preferred)

Tools

Agency management systems

Carrier portals

MS Office

Job description

Acrisure is seeking a Commercial Lines Account Manager to manage a large, multi-line book of business and act as the primary client contact. You will advise on coverage, conduct reviews, and identify opportunities to retain and grow accounts.

Responsibilities include renewal management, carrier negotiations, and collaboration with producers to drive cross-sell initiatives while maintaining exceptional service standards.