Senior Commercial Lines Account Manager

HUB International; Columbia (SC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries and benefits offerings

Medical/dental/vision insurance

401k matching program

Generous PTO Package

Health Savings Account funding

Job summary

A leading insurance brokerage firm is seeking a Senior Commercial Lines Account Manager to manage client accounts, provide exceptional service, and develop new business. The ideal candidate should have over 5 years of insurance experience, excellent communication skills, and be proficient in Microsoft Office. This role is based in Columbia, SC, offering a competitive salary and a strong benefits package.

Qualifications

• 5+ years of applicable insurance/agency experience.
• Significant skill in handling competing demands and projects.

Responsibilities

• Manages a book of insurance business with independent discretion.
• Works closely with Producers on client service and marketing.
• Develops new business from existing accounts.

Skills

Exceptional written and verbal communication skills

Superior customer service and problem-solving skills

Proficiency with Microsoft Office Suite

Detail-oriented self-starter

Ability to work in a team environment

Excellent organizational skills

Education

High School Diploma or equivalent

College degree preferred

Job description

Senior Commercial Lines Account Manager – HUB International

Location: Columbia, SC

Salary: $60,000 - $90,000

What We Offer You

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Generous PTO Package – Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential – HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

Summary

The Senior Commercial Lines Account Manager manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision‑making. Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. Provides a high level of support to Producers in obtaining, maintaining, and expanding business. May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.

Essential Duties and Responsibilities

• Makes decisions on books of insurance business for which the incumbent is responsible.
• Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures.
• Oversees the preparation and implementation of all transactions, correspondence, documents, and internal processing for assigned accounts.
• Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.
• Stays abreast of changes in the insurance industry and other external conditions that may impact their clients.
• Makes appropriate recommendations to clients in response to those changes independent of manager approval.
• Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience‑based judgment to resolve.
• May also negotiate with underwriters and carriers.
• Troubleshoots claims and billing issues.
• Responsible for overall retention of accounts in assigned book of business.
• Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals.
• Identifies and follows‑up on cross‑selling opportunities when appropriate.
• Manages, organizes, and conducts client meetings when necessary.
• Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary.
• Ensures the accuracy of data in those systems.
• Travels on company business as required.
• Prepares reports for management as required.
• Attends industry related continuing education training and courses.
• Performs other duties and projects as assigned.

Requirements

• 5+ years of applicable insurance/agency experience
• Exceptional written and verbal communication skills
• Superior customer service and problem‑solving skills
• Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
• Detail‑oriented self‑starter
• Ability to work in a team environment
• Significant skill in handling competing demands and projects
• Excellent organizational skills and ability to prioritize and delegate responsibility

Education, Licensing or Certification Requirements

• High School Diploma or equivalent required, College degree preferred
• Relevant Insurance License per state/regional statutes