Senior Commercial Electrical Service & Field Ops Leader

USA Hometown Experts; Opelika (AL); Hybrid; USD 80,000 - 110,000; Full time

Job summary

USA Hometown Experts seeks a Commercial Service Electrical Service Manager to lead the daily operations of our commercial electrical service department. You will oversee service calls, scheduling, and project coordination while ensuring safety and regulatory compliance.

Ideal candidates bring extensive knowledge of commercial electrical systems, strong leadership, and a customer-focused approach to grow service performance and profitability.

Qualifications

• Proven ability to lead and mentor field teams in a fast-paced environment.
• Strong understanding of commercial electrical systems and service operations.
• Experience with NEC, OSHA, and safety protocols.

Responsibilities

• Oversee daily commercial electrical service operations including calls, troubleshooting, repairs, maintenance, and small projects.
• Coordinate technician schedules, dispatching, workload assignments, and emergency service requests.
• Monitor response times, quality, productivity, and customer satisfaction.
• Ensure work is completed safely, on time, and to standard.
• Supervise and develop service technicians and field personnel.

Skills

Leadership

Customer service

Electrical service operations

Project coordination

Education

High school diploma

Trade education preferred

Tools

Service management software

Scheduling systems

Work orders

Estimating tools

Job description

USA Hometown Experts seeks a Commercial Service Electrical Service Manager to lead the daily operations of our commercial electrical service department. You will oversee service calls, scheduling, and project coordination while ensuring safety and regulatory compliance.

Ideal candidates bring extensive knowledge of commercial electrical systems, strong leadership, and a customer-focused approach to grow service performance and profitability.