Senior Commercial Auto Claims Specialist

CNA Insurance; Plano (TX); Hybrid; USD 72,000 - 141,000; Full time

Benefits offered by this job

Hybrid work schedule

Benefits package

Job summary

CNA Insurance in Plano, TX seeks an experienced claims professional to manage high-complexity commercial auto claims. You’ll lead investigations, coordinate settlements, and oversee subrogation efforts, while partnering with attorneys, agents, and customers.

The role operates on a hybrid schedule, with two days per week in the office and a focus on delivering accurate, timely resolutions and superior customer service.

Qualifications

• Advanced technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures.
• Strong communication, negotiation and presentation skills.
• Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects.
• Ability to deal with ambiguous situations and issues.
• Creativity in resolving unique and challenging business problems.
• Knowledge of Microsoft Office Suite and other business-related software.
• Ability to adapt to change and value diverse opinions and ideas.
• Ability to manage and prioritize multiple projects.
• Ability to evaluate claims based on a cost benefit analysis.
• Ability to fully comprehend complex claim facts and issues; and to further articulate analyses of claims in presentations to business partners and management as well as in internal reports.
• Ability to implement strategies with a proactive long-term view of business goals and objectives.

Responsibilities

• Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages.
• Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly.
• Effectively manages loss costs and claim expenses.
• Coordinates discovery and litigation strategy with staff counsel or panel attorneys.
• Negotiates highly complex settlement packages, and authorizes payment within scope of authority.
• Coordinates third party recovery with subrogation/salvage unit.
• Makes recommendations on claims processes and resolution strategies to management.
• Analyzes claims activities; prepares and presents reports to management and other internal business partners and clients.
• Works with attorneys, account representatives, agents, doctors and insureds regarding the handling and/or disposition of highly complex claims.
• Keeps current on state/territory regulations and issues, industry activity and trends.
• May participate in industry trade groups.
• Provides guidance and assistance to less experienced claims staff and other functional areas.
• Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.

Skills

Communication

Negotiation

Presentation skills

Analytical thinking

Problem solving

Project management

Adaptability

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

CNA Insurance in Plano, TX seeks an experienced claims professional to manage high-complexity commercial auto claims. You’ll lead investigations, coordinate settlements, and oversee subrogation efforts, while partnering with attorneys, agents, and customers.

The role operates on a hybrid schedule, with two days per week in the office and a focus on delivering accurate, timely resolutions and superior customer service.