Senior Collections Specialist - Cincinnati (Hybrid)

Worldpay Group Plc; Cincinnati (OH); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading company in the payments processing industry is seeking a Senior Collections Specialist (B2B) to join their Finance Shared Services team in Cincinnati. In this hybrid role, you'll manage customer invoicing, payment tracking, collections, and dispute resolution. The ideal candidate will possess strong communication skills, attention to detail, and proficiency in accounting software, making a significant impact on the team's success.

Benefits

Comprehensive medical coverage

Retirement matching plan

Paid time off and holidays

Employee Assistance Programs

Qualifications

• Previous experience in accounts receivable or collections preferred.
• Ability to handle sensitive information confidentially.
• Skills in financial analysis are an asset.

Responsibilities

• Send invoices and ensure timely delivery to customers.
• Monitor and track payments, updating records as necessary.
• Follow up on overdue accounts to ensure timely payment.

Skills

Strong communication skills

Attention to detail

Problem-solving skills

Proficiency in Microsoft Office Suite

Education

High school diploma or GED

Tools

Accounting software

Job description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day.When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for an experienced Senior Collections Specialist (B2B)to join our ever evolving Finance Shared Services team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team:

As Worldpay grows, our need for a skilled and seasoned collection team grows. Being a player in the payments processing industry requires a savvy team of experts who can easily navigate delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals.

Experience:Previous experience in accounts receivable, collections, or a similar role preferred

**This role is hourly plus a monthly incentive plan!**

**Hybrid Workspace: Two Days Onsite, Three Days Remote**

What you'll own:

Customer Invoicing: Send invoices to customers, ensuring accuracy and timely delivery.

Payment Tracking: Monitor and track payments received from customers, updating records accordingly.

Collections: Follow up on overdue accounts through phone calls, emails, and letters to ensure timely payment.

Dispute Resolution: Address and resolve any billing discrepancies with invoices.

Reporting: Excel knowledge of regular reports on accounts receivable status, including aging reports and collection metrics.

Customer Relations: Maintain positive relationships with customers and relationship managers while effectively managing collections.

What you bring:

High school diploma or GED required

Strong communication and negotiation skills.

Attention to detail and accuracy.

Proficiency in accounting software and Microsoft Office Suite.

Ability to handle sensitive information confidentially.

Problem-solving skills to address and resolve customer issues.

Excellent writing and editing skills.

Strong interpersonal and communication skills.

Ability to manage multiple projects and meet deadlines.

Proficiency in using communication tools and platforms.

Stakeholder Engagement:Ensure organizational initiatives and projects are effectively communicated to employees and stakeholders

Relationship Building:Foster strong relationships across departments to facilitate open communication and collaboration

Financial Analysis:Skills in financial analysis can aid in understanding customer payment patterns and identifying potential issues early.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

#LI-AR1

#IND2025

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice .

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here .

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Explore the benefits we offer in the USA

My Health

We offer comprehensive medical coverage to protect and promote you and your family's health. We also offer telemedicine, dental, vision and options for health savings or flexible spending accounts.

My Money

To help you own your personal finances and prepare for retirement, we match 50% of the first 6% you contribute.

My Lifestyle

We offer Employee Assistance Programs to support through any changes that matter to you.

My Family

We support at every step of your family journey from fertility and family planning, adoption assistance, eight weeks of paid parental leave for all parents, and caregiver and child support.

My Protection

We pay short-term and long-term disability, and life insurance for you and your dependents.

My Time Off

We offer paid time off, holidays and sick days so you can rest, recharge, and spend time on what matters most.

My Specialized Support

We offer specialized support for complex medical conditions, such as healthcare navigation, second opinions, and cancer and diabetes management.

Application steps

Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.

Interview with a Worldpayer

This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.

Offer and Onboarding

The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.

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