Senior Collections Associate

Worldpay Group Plc; Cincinnati (OH); Hybrid; USD 30,000 - 50,000; Full time

Job summary

Join a leading company in the payments processing industry as a Senior Collections Associate in a hybrid role. You'll engage with delinquent customer accounts, ensuring timely resolutions while enjoying performance bonuses and a balanced work/life environment. Your efforts will contribute to the company's goals and customer satisfaction.

Benefits

Competitive salary and benefits

Parental leave policy

Employee Assistance Programs

Short-term and long-term disability

Paid time off and holidays

Qualifications

• High school diploma or GED required.
• Technical skills including Microsoft Office and Salesforce preferred.
• Great verbal and written communication skills.

Responsibilities

• Resolve delinquent customer accounts via phone and written correspondence.
• Monitor aging accounts and take corrective actions.
• Submit regular reports on unpaid accounts.

Skills

Communication

Problem Solving

Time Management

Education

High school diploma or GED

Tools

Microsoft Office

Salesforce

Billing/Collections software

Job description

Are you a seasoned Senior Collections Associate looking for a work/life balance? Would you like to earn up to $500 a month in performance bonuses? This role offers both!

About the team:

As Worldpay grows, our need for a skilled and seasoned collection team grows. Being a player in the payments processing industry requires a savvy team of experts who can easily navigate delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals.

**This role is hourly plus a monthly incentive plan!**

** Hybrid Workspace: Two Days Onsite, Three Days Remote

What you'll own:

Resolve delinquent customer accounts through various means, e.g., skip-tracing, written correspondence, inbound/outbound phone contact (standard/ automated dialer), and making arrangements for payment

Monitor the aging of customer receivables and takes corrective action to resolve open accounts receivable balances on a timely basis

Resolve customer issues and complaints concerning billing/settlement

Submit regular reports on the status of unpaid accounts and any repayment progress

Support other accounting positions as the need arises

Work independently and manage a workload that contains time-sensitive tasks, which means you’ll also have to manage and prioritize problems effectively while contributing to overall team goal achievement

Update customer files to ensure data integrity

Ensure the processing of payments

Document all customer payments to the right reports

Other duties as assigned by the manager

What you bring:

High school diploma or GED required

Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred

Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner

Intermediate computer navigation and operation skills

Ability to work independently and in a team environment

Demonstrate effective people skills and sensitivities when dealing with others

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

A competitive salary and benefits.

Time to support charities and give back to your community.

Parental leave policy.

Global recognition platform.

Virgin Pulse access.

Global employee assistance program.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice .

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here .

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Explore the benefits we offer in the USA

My Health

We offer comprehensive medical coverage to protect and promote you and your family's health. We also offer telemedicine, dental, vision and options for health savings or flexible spending accounts.

My Money

To help you own your personal finances and prepare for retirement, we match 50% of the first 6% you contribute.

My Lifestyle

We offer Employee Assistance Programs to support through any changes that matter to you.

My Family

We support at every step of your family journey from fertility and family planning, adoption assistance, eight weeks of paid parental leave for all parents, and caregiver and child support.

My Protection

We pay short-term and long-term disability, and life insurance for you and your dependents.

My Time Off

We offer paid time off, holidays and sick days so you can rest, recharge, and spend time on what matters most.

My Specialized Support

We offer specialized support for complex medical conditions, such as healthcare navigation, second opinions, and cancer and diabetes management.

Application steps

Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.

Interview with a Worldpayer

This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.

Offer and Onboarding

The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.

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