Senior Collections Leader - Compliance & Strategy

First PREMIER Bank/PREMIER Bankcard; Sioux Falls (SD); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision coverage

Paid time off

401(k) match

Wellness program

Volunteer hours

Employee events

Job summary

First PREMIER Bank is seeking a leader to oversee the bank’s collections operations, ensuring effective debt recovery while maintaining regulatory compliance nationwide. You will guide a team of collections professionals and ensure adherence to bank policies and applicable laws.

The role requires a strong background in UCC, FDCPA, and loan processes, with the ability to develop strategies, drive performance, and manage cross-functional collaboration across the organization.

Qualifications

• Clear and effective verbal and written communication.
• Ability to interpret and apply laws and regulations.
• Monitor, interpret and align policies with objectives.
• Bachelor’s degree preferred; minimum 2 years supervisory experience.
• Knowledge of UCC, state statutes and FDCPA.
• Strong understanding of the loan process and bankruptcy processes.

Responsibilities

• Provide operational support and act as first-line supervisor when needed.
• Supervise a team to ensure processes and standards are met, including call distribution and productivity.
• Coach team members on account handling and questions.
• Resolve customer challenges with complex processes and provide clear information.
• Develop and enforce policies and guidelines to ensure regulatory compliance.
• Evaluate performance and manage salary adjustments.
• Lead hiring and training; administer performance reviews and disciplinary actions.

Skills

Communication skills

Regulatory knowledge

Team supervision

UCC knowledge

FDCPA knowledge

Loan process understanding

Banking systems

Education

Bachelor’s degree preferred

2+ years supervisory/management experience

Tools

Banking systems

Job description

First PREMIER Bank is seeking a leader to oversee the bank’s collections operations, ensuring effective debt recovery while maintaining regulatory compliance nationwide. You will guide a team of collections professionals and ensure adherence to bank policies and applicable laws.

The role requires a strong background in UCC, FDCPA, and loan processes, with the ability to develop strategies, drive performance, and manage cross-functional collaboration across the organization.