Senior Collaboration AI & Engineering Leader

Cisco Systems, Inc.; North Carolina; Sur place; USD 130 000 - 181 000; Plein temps

Résumé du poste

Cisco Systems, Inc. is seeking an experienced engineering leader to design, develop, and deploy advanced contact center workflows and integrations across on‑premises and cloud platforms.

You will mentor engineers, partner with business stakeholders, and drive AI-powered omnichannel journeys to improve customer satisfaction and agent productivity. The role emphasizes scalable architectures, cross‑functional collaboration, and delivering resilient solutions that impact enterprise customers

Qualifications

• 8+ years in Contact Center consulting or engineering roles.
• Expert-level scripting with Cisco ICM Script Editor, Unified CVP Studio, or Webex Contact Center Flow Designer.
• Proven hands-on experience with on-premises (UCCE, PCCE) and cloud (Webex Contact Center, WxCCE) platforms.
• Strong proficiency in backend integrations, including SQL databases, REST/SOAP APIs, and JSON/XML data.

Responsabilités

• Lead design, development, and deployment of advanced contact center workflows and integrations.
• Partner with stakeholders to translate requirements into scalable solutions for on‑premises and cloud platforms.
• Architect AI-powered omnichannel journeys and custom integrations to maximize business value.
• Mentor engineers and contribute to intellectual capital for delivery excellence.

Connaissances

Contact Center design

Backend integrations

SQL & APIs

Formation

Bachelor's or Master's degree in Computer Science or related field

Outils

Cisco ICM Script Editor

Unified CVP Studio

Webex Contact Center Flow Designer

Description du poste

Cisco Systems, Inc. is seeking an experienced engineering leader to design, develop, and deploy advanced contact center workflows and integrations across on‑premises and cloud platforms.

You will mentor engineers, partner with business stakeholders, and drive AI-powered omnichannel journeys to improve customer satisfaction and agent productivity. The role emphasizes scalable architectures, cross‑functional collaboration, and delivering resilient solutions that impact enterprise customers