Lead AI-Powered Collaboration Center Architect

020 Cisco Systems, Inc.; North Carolina; On-site; USD 130,000 - 181,000; Full time

Job summary

Cisco Systems, Inc. is seeking a senior professional to lead the design, development, and deployment of advanced contact center workflows and integrations across on-premises and cloud platforms.

You will collaborate with stakeholders to translate complex requirements into scalable, high-performance solutions, focusing on AI-powered omnichannel journeys and seamless integrations. You will mentor engineers, contribute to intellectual capital, and drive delivery excellence to elevate customer

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Information Systems, or related technical discipline.
• 8+ years of experience in Contact Center consulting or engineering roles.
• Expert-level scripting skills with Cisco ICM Script Editor, Unified CVP Studio, and/or Webex Contact Center Flow Designer.
• Proven hands-on experience with both on-premises (UCCE, PCCE) and cloud (Webex Contact Center, WxCCE) Cisco Contact Center platforms.

Responsibilities

• Lead the design, development, and deployment of advanced contact center workflows and integrations.
• Partner with business stakeholders and technical teams to translate requirements into scalable solutions.
• Mentor engineering talent and contribute to intellectual capital creation.

Skills

Cisco CX scripting

API integrations

AI-enabled workflows

Education

Bachelor’s or Master’s degree in CS/EE/IS

Tools

Cisco ICM Script Editor

Unified CVP Studio

Webex Contact Center Flow Designer

SQL databases

REST APIs

SOAP APIs

Job description

Cisco Systems, Inc. is seeking a senior professional to lead the design, development, and deployment of advanced contact center workflows and integrations across on-premises and cloud platforms.

You will collaborate with stakeholders to translate complex requirements into scalable, high-performance solutions, focusing on AI-powered omnichannel journeys and seamless integrations. You will mentor engineers, contribute to intellectual capital, and drive delivery excellence to elevate customer