Senior Coding Associate - Customer Insights

Athenahealth India; United States; On-site; USD 77,000 - 131,000; Full time

Job summary

athenahealth is seeking a Senior Coding Associate – Customer Insights to join the Medical Coding team. You will evaluate customer readiness and ensure successful adoption of the athenaOne Medical Coding Service, translating customer needs into process improvements.

Ideal candidates have CPC/CCS certification, 3+ years in Medical Coding, and proven ability to manage multiple complex projects with cross-functional teams and strong communication skills.

Qualifications

• Bachelor’s degree or commensurate level of professional experience.
• CPC and/or CCS certification from AAPC or AHIMA required.
• 3+ years of professional experience in Medical Coding.
• Experience with cross-functional groups and stakeholder communication.
• Experience communicating with customers and/or medical providers.
• Experience implementing computer assisted coding and/or coding automation tools preferred.
• Experience auditing medical charts for accuracy to support coding decisions.
• SQL experience preferred.
• Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote.
• Knowledge of Lean Six Sigma and Agile development methodologies preferred.

Responsibilities

• Analyze provider documentation and audits to identify opportunities for customers to improve their documentation and system usage.
• Analyze customer configurations and practice information relevant to Medical Coding to identify gaps and potential disruptions.
• Drive continuous process improvement to improve efficiency, outcomes, and scale.
• Design automation-friendly solutions over manual workflows.
• Master workflow design with Lean Six Sigma or similar techniques and ensure continuity of work delivery.
• Identify opportunities to expand value to clients through more or better services.
• Independently manage multiple complex projects with prioritization to meet deadlines.
• Create project presentations for internal and external audiences.
• Ensure on-brand, clear and concise presentations for stakeholders.
• Provide mentoring and education for new hires and colleagues.

Skills

Medical coding

Project management

Stakeholder communication

Lean Six Sigma

SQL

Excel

Education

Bachelor’s degree (or commensurate experience)

CPC or CCS certification (AAPC/AHIMA)

Tools

Microsoft Office Suite

Job description

Senior Coding Associate – Customer Insights

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Senior Coding Associate of Customer Insights to join the Medical Coding team here at athenahealth. In this role, Senior Coding Associate of Customer Insights will be responsible for evaluating customer readiness and ensuring customers successfully adopt the athenaOne Medical Coding Service. The Senior Associate will need a strong understanding of the healthcare industry and medical coding guidelines required to ensure our customers realize improved outcomes on the athenaOne Medical Coding service. This individual must be an analytical thinker, demonstrate strong attention to detail, be organized, communicate effectively with both internal teams and customers, think critically, and be a creative problem solver. The Senior Coding Associate must be an expert in coding principles and adhere to compliant coding standards in your work to ensure the integrity of our service with the ability to translate customer needs into process improvements.

As a Senior Associate, this individual will be responsible for managing projects independently and influencing internal and external stakeholders to ensure alignment and direction.

Job Responsibilities

• Analyze provider documentation and audits to identify areas of opportunity for our customers to improve their documentation and system usage
• Analyze customer configurations and practice information relevant to the Medical Coding work to identify gaps, discrepancies, and areas that could cause disruption in the work
• Exemplify a mindset of continuous process improvement to ensure we evolve our work to improve efficiency, outcomes, and support scale
• Design elegant solutions that favor automation, work prevention, and product enhancement over manual workflows
• Master workflow design and analysis through Lean Six Sigma or other operational engineering techniques, considering impact on dependent processes and ensuring continuity of work delivery
• Identify opportunities to expand the value we provide to clients through more or better service(s) using your understanding of customer business problems
• Independently manage multiple complex projects concurrently ensuring appropriate prioritization to meet deadlines
• Create project presentations with multiple audiences in mind – internal stakeholders, leadership, and customers
• Ensure presentations are on-brand, clearly written, informative, providing value to your intended audience, and concisely written as a show of respect for everyone’s time
• Provide support, mentoring, and ongoing education opportunities for new hires and colleagues across Service Integrity, creating content and collateral as needed

Typical Qualifications

• Bachelor’s Degree (or commensurate level of professional experience)
• CPC and/or CCS certified from AAPC or AHIMA required
• 3+ years of professional experience in Medical Coding
• Experience working with cross-functional groups and teams to achieve common goals and communicating and presenting to stakeholders
• Experience communicating directly with customers and/or medical providers
• Demonstrated ability to assume sole and independent responsibility for various projects
• Experience implementing computer assisted coding and/or coding automation tools preferred
• CPC and/or CCS certified from AAPC or AHIMA required
• Experience in auditing medical charts for accuracy to support coding decisions and compliance with coding regulations
• Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote
• Knowledge of Lean Six Sigma and Agile development methodologies preferred
• SQL experience preferred

Expected Compensation

• $77,000 - $131,000
• The base salary range shown reflects the full range for this role from minimum to maximum.
• At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates.
• Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talentedemployees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That\'s one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborativeworkspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,full-time. With consistent communication and digital collaboration tools, athenahealthenablesemployees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity

United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you.

Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert Please be aware of questionable job offers that are not affiliated with athenahealth. athenahealth has been made aware of unauthorized career opportunities offered by individuals posing as representatives of larger U.S. companies, including athenahealth. The fictitious jobs are advertised on employment-search websites, such as Indeed.com and Craigslist.com, and prospective employees are required to share their personal and financial information (e.g. credit card, bank information), provide copies of their government-issued identification, and/or send money for application fees, processing charges or work permits. The victims who are told they are "hired" are often instructed to deposit a check (which is later returned as fraudulent) into their own account and to forward overpayment to individuals - usually via wire transfer. Important information for job seekers: athenahealth has a formal application process and we do not request you to interview on a Google Hangout or via text messaging. athenahealth will never request money for the opportunity to apply or work for athenahealth. athenathealth does not require completion of tax forms, bank account or credit card information as part of the recruiting process. If you feel that you have been a victim of such a scam, please send an email to: [e-mail]