Senior Code Compliance & Customer Support Specialist

City of Allen; Allen (TX); On-site; USD 27,000 - 33,000; Full time

Job summary

City of Allen is seeking a detail‑oriented administrative assistant to support the Community Enhancement Department and the Code Compliance Division. The role focuses on excellent customer service, answering calls, and processing requests while liaising between the public and staff.

Responsibilities include handling inquiries, updating case records, and assisting with permits and environmental health programs. Strong communication and Microsoft Office skills are essential.

Qualifications

• High School diploma or equivalent plus two years of relevant work experience.
• Experience in customer service or public-facing roles is preferred.
• Strong communication and data-entry skills required.

Responsibilities

• Serve as the primary point of contact for residents, contractors, business owners, and the public regarding code compliance and environmental health inquiries, complaints, and requests.
• Maintain accurate records of customer interactions using department case management systems.
• Assist in processing permits, applications, and maintaining records and notices.

Skills

Customer service

Verbal and written communication

Inquiry handling

Attention to detail

Flexibility

Education

High School diploma or equivalent + 2 years experience

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

City of Allen is seeking a detail‑oriented administrative assistant to support the Community Enhancement Department and the Code Compliance Division. The role focuses on excellent customer service, answering calls, and processing requests while liaising between the public and staff.

Responsibilities include handling inquiries, updating case records, and assisting with permits and environmental health programs. Strong communication and Microsoft Office skills are essential.