Senior Coast Guard Program Manager & Liaison

Enlogica Solutions, LLC; West Virginia; On-site; USD 80,000 - 110,000; Full time

Job summary

A technology services company based in Kearneysville, West Virginia seeks a Program Manager to oversee operations and perform as the main liaison with the Coast Guard. Candidates must have a relevant Bachelor's degree or equivalent call center management experience, along with extensive supervisory and IT management experience. Strong knowledge of frameworks like ITIL is essential. The role includes ensuring teams meet targets and priorities and managing local HR actions.

Qualifications

• Bachelor’s Degree in Business, IT or related field, or 15 years call center management experience in lieu of degree.
• 10 years of supervisory, leadership, and management experience in a Tier 3 application help desk support environment.
• Knowledge of ITIL, CMM, ISO, HDI, and AGILE frameworks.

Responsibilities

• Serve as senior liaison between the customer and contractor.
• Oversee performance and operations of product support functions.
• Carry out locally required human resource actions.

Job description

A technology services company based in Kearneysville, West Virginia seeks a Program Manager to oversee operations and perform as the main liaison with the Coast Guard. Candidates must have a relevant Bachelor's degree or equivalent call center management experience, along with extensive supervisory and IT management experience. Strong knowledge of frameworks like ITIL is essential. The role includes ensuring teams meet targets and priorities and managing local HR actions.