Senior CNC Field Service Technician

Tsugami America in; Hartford (CT); On-site; USD 67,000 - 94,000; Full time

Job summary

An established industry player seeks a Senior CNC Field Service Technician to ensure the optimal performance of precision machine tools across New England. This role involves traveling to customer sites, troubleshooting, and maintaining CNC equipment while delivering exceptional service and support. The ideal candidate will possess strong technical skills and a commitment to customer satisfaction. Join a dynamic team dedicated to enhancing productivity in the manufacturing sector, where your expertise will make a significant impact on clients' operations.

Benefits

Comprehensive Health Benefits

Paid Time Off

401(k) with Company Contribution

Tuition Reimbursement

Employee Events

Qualifications

• 5+ years of experience repairing CNC machinery.
• Familiarity with precision measuring equipment and CNC controls.

Responsibilities

• Travel to customer sites for installation and maintenance of CNC equipment.
• Identify and resolve issues with electrical and mechanical components.

Skills

CNC Machinery Repair

Problem-Solving Skills

Attention to Detail

Electrical Schematics Understanding

Education

High School Diploma/GED

Associate's Degree or Equivalent Experience

Tools

Precision Measuring Equipment

Microsoft Office

Job description

Senior CNC Field Service Technician (Finance)

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third-generation, family-owned and operated business serving manufacturers of precision machined parts across the United States. Our mission is to help manufacturers maintain a competitive advantage in the global economy by improving productivity.

Summary of Responsibilities:

As a Field Service Technician, you will be responsible for repairing and maintaining Tsugami machine tool equipment, controls, and related components purchased by our customers. This role involves working on-site at various customer facilities in New England to deliver the highest quality and customer satisfaction.

What You Will Contribute:

• Travel to customer sites to install, troubleshoot, repair, and maintain all machine tool equipment and controls.
• Identify performance improvement opportunities; perform preventative maintenance.
• Detect and resolve issues with electrical and mechanical components.
• Research machine issues using manuals, technical documents, and vendor resources.
• Communicate machine issues, installation status, or repair updates to customers and document all activities accurately.
• Ensure customer commitments are fulfilled to guarantee satisfaction.
• Develop and maintain relationships with suppliers and vendors.
• Participate in training sessions and stay updated on new developments and technology in the field.
• Maintain in-depth technical knowledge of product lines represented by the company.

Salary Range: $67,000 - $94,000 DOE + Overtime

Other Functions:

• Perform related duties as required.

Qualifications and Competencies:

• High School Diploma/GED required; Associate's degree or equivalent experience helpful.
• Minimum 5 years of experience repairing CNC machinery.
• Familiarity with precision measuring equipment and CNC controls.
• Understanding of electrical, pneumatic, and hydraulic schematics.
• Strong problem-solving skills and attention to detail.
• Ability to read drawings and schematics.
• Proficiency in Microsoft Office and related business software.
• Valid driver's license and ability to travel up to 100%, including some overnight stays.

Benefits:

• Competitive salary and comprehensive health benefits.
• Paid Time Off, holidays, 401(k) with company contribution, tuition reimbursement, and employee events.

Tsugami America is a division of Morris Group, Inc., headquartered in Windsor, Connecticut. Our mission is to promote Tsugami CNC machine tools and solutions across North America.

Mental and Physical Requirements:

• High mobility and ability to access all areas of the premises.
• Ability to concentrate, prioritize, and perform physical tasks including lifting up to 50 lbs.
• Good vision, focus adjustment, and ability to work under stress.

Qualified applicants will receive consideration without regard to legally protected characteristics.

Job Requisition ID: 1119B (Hartford, CT)