Senior Cloud Support Engineer – Cloud Platform Expert

Strategy; Tysons (VA); On-site; USD 90,000 - 150,000; Full time

Job summary

Strategy, a leader in BI analytics and AI software, is seeking a Senior Cloud Support Engineer to provide advanced technical support for Strategy Products and the Strategy Cloud platform. This on-site role in Tysons Corner, VA requires leadership in incident resolution and deep product knowledge to deliver top-notch service.

The role emphasizes collaboration with cross-functional teams, mentoring, and documentation of solutions, with base compensation shown and a strong emphasis on benefits and

Qualifications

• Bachelor’s degree in a technical field or equivalent practical experience.
• 3–5 years in supporting, administering, or operating cloud-based platforms or BI enterprise apps in a customer-facing role.
• Strong experience with Kubernetes, Python, REST API, Java, SQL, HTML, or XML/XSL technologies.
• Windows/Linux system administration knowledge, including networking, security, and performance troubleshooting.
• Knowledge of Azure, AWS, and GCP; cloud certifications preferred.
• Proven strong analytical and advanced troubleshooting skills, including root cause analysis for complex incidents.
• Strong time management skills to prioritize workload, lead incident resolution, multi-task, and meet deadlines.
• Excellent oral and written English communication skills.
• Experience contributing to process improvements, documentation quality, or operational best practices.

Responsibilities

• Provide advanced support for Strategy’s BI product suite, Cloud platform, and underlying technologies.
• Develop and maintain relationships with customers and partners during project development and incident resolution.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Prioritize and communicate product defects and enhancements with detailed context.
• Create and review customer-facing documentation of technical solutions and SOPs.
• Lead day-to-day management of the Strategy Cloud infrastructure including maintenance and on-call coverage.
• Improve SOPs and best practices to boost team efficiency and reliability.
• Provide technical guidance and mentoring to junior engineers.
• Participate in internal training and knowledge-sharing sessions.

Skills

Kubernetes

Python

REST API

Java

SQL

HTML

XML/XSL

Education

Bachelor’s degree in a technical field

Tools

Azure

AWS

GCP

Windows

Linux

Job description

Strategy, a leader in BI analytics and AI software, is seeking a Senior Cloud Support Engineer to provide advanced technical support for Strategy Products and the Strategy Cloud platform. This on-site role in Tysons Corner, VA requires leadership in incident resolution and deep product knowledge to deliver top-notch service.

The role emphasizes collaboration with cross-functional teams, mentoring, and documentation of solutions, with base compensation shown and a strong emphasis on benefits and