Senior Cloud Support Engineer – Cloud Platform Expert

Strategy

Tysons (VA)

On-site

USD 90,000 - 150,000

Full time

8 days ago
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Job summary

Strategy, a leader in BI analytics and AI software, is seeking a Senior Cloud Support Engineer to provide advanced technical support for Strategy Products and the Strategy Cloud platform. This on-site role in Tysons Corner, VA requires leadership in incident resolution and deep product knowledge to deliver top-notch service.

The role emphasizes collaboration with cross-functional teams, mentoring, and documentation of solutions, with base compensation shown and a strong emphasis on benefits and

Qualifications

  • Bachelor’s degree in a technical field or equivalent practical experience.
  • 3–5 years in supporting, administering, or operating cloud-based platforms or BI enterprise apps in a customer-facing role.
  • Strong experience with Kubernetes, Python, REST API, Java, SQL, HTML, or XML/XSL technologies.
  • Windows/Linux system administration knowledge, including networking, security, and performance troubleshooting.
  • Knowledge of Azure, AWS, and GCP; cloud certifications preferred.
  • Proven strong analytical and advanced troubleshooting skills, including root cause analysis for complex incidents.
  • Strong time management skills to prioritize workload, lead incident resolution, multi-task, and meet deadlines.
  • Excellent oral and written English communication skills.
  • Experience contributing to process improvements, documentation quality, or operational best practices.

Responsibilities

  • Provide advanced support for Strategy’s BI product suite, Cloud platform, and underlying technologies.
  • Develop and maintain relationships with customers and partners during project development and incident resolution.
  • Collaborate with internal teams to ensure timely resolution of customer issues.
  • Prioritize and communicate product defects and enhancements with detailed context.
  • Create and review customer-facing documentation of technical solutions and SOPs.
  • Lead day-to-day management of the Strategy Cloud infrastructure including maintenance and on-call coverage.
  • Improve SOPs and best practices to boost team efficiency and reliability.
  • Provide technical guidance and mentoring to junior engineers.
  • Participate in internal training and knowledge-sharing sessions.

Skills

Kubernetes
Python
REST API
Java
SQL
HTML
XML/XSL

Education

Bachelor’s degree in a technical field

Tools

Azure
AWS
GCP
Windows
Linux

Job description

Strategy, a leader in BI analytics and AI software, is seeking a Senior Cloud Support Engineer to provide advanced technical support for Strategy Products and the Strategy Cloud platform. This on-site role in Tysons Corner, VA requires leadership in incident resolution and deep product knowledge to deliver top-notch service.

The role emphasizes collaboration with cross-functional teams, mentoring, and documentation of solutions, with base compensation shown and a strong emphasis on benefits and

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