Cloud Support Engineer

Strategy& Germany; Tysons (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Strategy is seeking a Cloud Support Engineer for an in-office role in Tysons, VA. You will provide technical support for Strategy’s BI product suite and Cloud platform, build strong customer relationships, and troubleshoot complex issues.

This role emphasizes teamwork, documentation, and ongoing professional development. The position operates Monday through Friday, 8:30 AM to 6:00 PM, within an entirely in-office setting.

Qualifications

• Bachelor's degree in a technical field (Engineering, Physics, Mathematics, Computer Science) is preferred.
• Experience with Python, REST API, Java, SQL, HTML or XML/XSL technologies is expected.
• Windows/Linux system administration knowledge is desirable.
• Strong customer focus and desire to provide high-quality support.
• Analytical and troubleshooting skills with ability to manage priorities and deadlines.
• Excellent English communication, both written and spoken.
• Cloud Certifications (AWS, Azure, Google Cloud) are a plus.

Responsibilities

• Provide support for Strategy’s BI product suite and Cloud platform.
• Build strong relationships with customers and partners through daily interactions.
• Diagnose and resolve complex issues with a focus on high-quality service.
• Collaborate with internal teams to communicate defects and enhancements.
• Create customer-facing documentation and contribute to product knowledge base.
• Participate in internal development programs for growth.
• Work effectively in a team-oriented environment.

Skills

Customer focus

Analytical skills

Time management

English communication

Troubleshooting

Team player

Education

Bachelor's degree in technical field

Tools

Python

REST API

Java

SQL

HTML

XML/XSL

Job description

Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms.

But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market.

Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.

Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.

Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.

Job Description

Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.

In-Office Position: This is a fully in-office role, Monday through Friday, from 8:30 AM to 6:00 PM.

Responsibilities

• Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies
• Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
• Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities
• Collaborate and communicate effectively with peers, internal application and software development teams
• Prioritize and communicate product defects and enhancements to development teams
• Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
• Enhance personal and professional growth by participating in Internal Development Programs
• Work in a strong team environment

Qualifications

• Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science).
• Knowledge of Python, REST API, Java, SQL, HTML, or XML/XSL technologies
• Windows/Linux system administration knowledge
• Strong customer focus, with the desire to help others and provide high-quality support.
• Strong analytical and troubleshooting skills and experience.
• Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure.
• Excellent oral and written English communication skills.
• Preferred: Cloud Certifications (AWS, Azure, Google Cloud)