Senior Cloud Support Engineer - (Onsite)

Shuvel Digital; San Antonio, Irvine (TX, CA); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Cloud Support Engineer to join their Cloud Operations team. In this pivotal role, you will provide expert technical support for mission-critical systems while ensuring the stability and scalability of cloud infrastructure. Your responsibilities will include incident management, root cause analysis, and leveraging automation to enhance operational efficiency. With a focus on continuous improvement and collaboration with DevOps teams, this position offers a unique opportunity to drive excellence in cloud operations. If you have a passion for cloud technologies and a proactive mindset, this role is perfect for you.

Qualifications

• 10+ years of technical support experience in enterprise environments.
• Strong expertise in monitoring tools and automation scripting.

Responsibilities

• Resolve complex technical incidents related to AWS infrastructure.
• Automate operational tasks and incident response using scripting.

Skills

Technical Support

Analytical Thinking

Problem-Solving

Communication Skills

AWS Infrastructure

Cloud Networking

Automation

SRE Principles

Education

AWS Solutions Architect Certification

Certified Kubernetes Administrator (CKA)

ITIL Foundation Certification

Tools

Datadog

Prometheus

AWS CloudWatch

Splunk

ServiceNow

Terraform

CloudFormation

Job description

Greetings!

Our client is seeking a Sr Cloud Support Engineer - Onsite @ San Antonio, TX OR Irvine, CA. You seem to have a rock-solid profile and your overall background seems to be a great match for the position.

Please review the below details for clarity on the position description.

Position Title: Senior Cloud Support Engineer

Location: Irvine, CA/San Antonio, TX

Duration: Long Term Contract

Experience Level: Senior (10+ years)

Certifications: AWS Solutions Architect

Job Description: As a Senior Support Engineer in the Cloud Operations team, you will provide expert-level technical support for mission-critical systems and applications while ensuring the stability, reliability, and scalability of cloud infrastructure. You will play a key role in incident management, root cause analysis, automation, and continuous improvement, leveraging SRE principles and cloud best practices to drive operational excellence.

Key Responsibilities:

• Resolve complex technical incidents related to AWS infrastructure, networking, and applications within SLA targets.
• Perform root cause analysis (RCA) and implement long-term solutions to prevent recurring issues.
• Monitor system health using Datadog, Prometheus, AWS CloudWatch, and Splunk, responding proactively to alerts.
• Automate operational tasks and incident response using Python, PowerShell, or Bash scripting.
• Optimize AWS resources, configurations, and cost efficiency, ensuring reliability and security.
• Collaborate with DevOps and engineering teams to enhance CI/CD pipelines and automate deployments.
• Maintain operational runbooks, SOPs, and knowledge base articles for efficient troubleshooting.
• Mentor junior engineers and drive continuous service improvement through SRE best practices.

Qualifications:

• 10+ years of technical support experience in enterprise environments.
• AWS Solutions Architect or Certified Kubernetes Administrator (CKA) certification required.
• Strong expertise in monitoring tools (Datadog, Nagios, Prometheus, AWS CloudWatch, Splunk).
• Proficiency in scripting and automation (Python, PowerShell, Bash).
• Experience with cloud networking, security, IAM policies, and infrastructure optimization.
• Familiarity with CI/CD pipelines, DevOps methodologies, and infrastructure as code (Terraform, CloudFormation).
• ITIL Foundation certification (preferred).
• Hands-on experience with ServiceNow or similar ITSM platforms.
• Strong analytical thinking and problem-solving skills with a proactive mindset.
• Excellent communication skills and ability to collaborate effectively across teams.