Senior Cloud SRE: Reliability, Automation & Scale

Nice; United States; Hybrid; USD 119,000 - 172,000; Full time

Job summary

NiCE, a leading software provider, is seeking a Senior Site Reliability Engineer to run production environments and drive reliability across distributed applications in London.

You will build automation, improve reliability and time-to-market while partnering with development teams and focusing on scalable platforms. The role emphasizes incident management, observability and cloud-native practices under NICE-FLEX hybrid work.

Qualifications

• 3–6 years of working experience in a similar role focusing on systems engineering, automation and reliability.
• Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and scripting languages (Bash, PowerShell).
• Deep understanding of cloud computing platforms (AWS) and the constraints of major services (EC2, ECS, Lambda, DynamoDB).
• Experience with infrastructure as code tools such as CloudFormation, Terraform.
• Strong knowledge of CI/CD concepts and tools (Jenkins, GitLab CI/CD, CircleCI).
• Extensive experience with containerization (Docker, Kubernetes) and microservices.
• Experience with monitoring/observability tools (Prometheus, Grafana, ELK, CloudWatch).
• Ability to troubleshoot distributed systems and manage incidents with blameless postmortems.

Responsibilities

• Run the production environment with a holistic view of system health and availability.
• Build software and systems to manage platform infrastructure and applications.
• Improve reliability, quality, and time-to-market of our software suite.
• Measure and optimize performance; proactively push capabilities forward.
• Provide primary operational support for multiple large distributed applications.
• Gather and analyze metrics to aid performance tuning and fault finding.
• Partner with development teams to improve services via testing and release processes.
• Participate in system design, platform management and capacity planning.
• Create sustainable systems through automation and uplift efforts.
• Balance feature speed with reliability using well-defined service level objectives.

Skills

Python

Go

Java

C#

Bash

PowerShell

Automation

Distributed systems

Tools

AWS

CloudFormation

Terraform

Jenkins

GitLab CI/CD

CircleCI

Docker

Kubernetes

Prometheus

Grafana

ELK stack

Cloudwatch

Ansible

Puppet

Chef

Splunk

Datadog

Pagerduty

Rundeck

Loki

Mimir

Tempo

Job description

NiCE, a leading software provider, is seeking a Senior Site Reliability Engineer to run production environments and drive reliability across distributed applications in London.

You will build automation, improve reliability and time-to-market while partnering with development teams and focusing on scalable platforms. The role emphasizes incident management, observability and cloud-native practices under NICE-FLEX hybrid work.