Senior Cloud Solutions Delivery Consultant

Amazon; Seattle (WA); On-site; USD 131,000 - 178,000; Full time

Job summary

Amazon is seeking an experienced Delivery Consultant to join AWS ProServe. You will design, implement, and manage AWS solutions, guiding customers through cloud adoption while coordinating with stakeholders to ensure successful migrations.

You will act as a trusted advisor on industry trends and emerging technologies, mentoring teams and delivering reusable artifacts to accelerate customer outcomes. This role emphasizes security, scalability, and performance across complex environments.

Qualifications

• Bachelor's degree in related field.
• 3+ years cloud architecture and implementation.
• 3+ years as a contact center architect or senior contact center developer with major platforms.
• 2+ years designing NLP/NLU (IVR or chat) solutions at enterprise scale in contact centers.
• 2+ years hands-on coding with REST APIs and integrating 3+ contact center platforms.

Responsibilities

• Design and implement complex, scalable, secure AWS solutions tailored to customer needs.
• Provide technical guidance and troubleshooting throughout project delivery.
• Collaborate with stakeholders to gather requirements and propose migration strategies.
• Act as trusted advisor on industry trends and emerging technologies.
• Share knowledge through mentoring, training, and reusable artifacts.

Education

Bachelor's degree in related field

Tools

Amazon Connect

Avaya

Cisco

Genesys

NICE InContact

Salesforce

Rasa

Dialogflow

Lex

Azure Bot Service

REST APIs

Terraform

Python

AWS services (EC2, S3, RDS, Lambda, IAM)

Job description

Amazon is seeking an experienced Delivery Consultant to join AWS ProServe. You will design, implement, and manage AWS solutions, guiding customers through cloud adoption while coordinating with stakeholders to ensure successful migrations.

You will act as a trusted advisor on industry trends and emerging technologies, mentoring teams and delivering reusable artifacts to accelerate customer outcomes. This role emphasizes security, scalability, and performance across complex environments.