Senior Cloud Solutions Architect

NetApp, Inc.; San Jose (CA); Hybrid; USD 161,000 - 240,000; Full time

Job summary

An established industry player is seeking a Senior Cloud Solutions Architect to drive innovation in data services. This role focuses on enhancing customer experiences with Cloud Volumes ONTAP and involves collaboration with engineering and marketing teams. You will lead technical enablement, advocate for the product at events, and manage customer relationships. The ideal candidate will possess extensive experience with cloud solutions and a strong ability to solve complex problems. Join a company that values work-life balance and offers a comprehensive benefits package, including generous volunteer time off and educational assistance.

Benefits

Health Insurance

Life Insurance

Retirement Plans

Paid Time Off

Educational Assistance

Employee Stock Purchase Plan

Volunteer Time Off

Qualifications

• 5+ years of experience with NetApp ONTAP and cloud architecture.
• Strong problem-solving skills and experience in security frameworks.

Responsibilities

• Lead technical enablement and support for sales teams.
• Manage strategic customer relationships and product enhancement requests.

Skills

NetApp ONTAP

AWS

Azure

GCP

Cloud Architecture

Problem Solving

Communication Skills

Collaboration

Education

Bachelor's Degree

Master's Degree

Tools

Enterprise Automation Frameworks

Programming Languages

Job description

Job Summary

The Data Services team at NetApp helps customers protect and govern their data wherever it lives. We are responsible for driving preference for our primary storage platforms through a consolidated set of data protection and governance offerings.
We are looking for a Senior Cloud Solutions Architect to contribute to the growth and evolution of data services products and capabilities primarily focused on Cloud Volumes ONTAP (CVO). The candidate is expected to work closely with field, engineering, product marketing, and customers to equip and enable them to tap the potential of CVO.
The success of this role depends on aligning customer, field, and company priorities to ensure that our data protection services bring more value to storage infrastructure while building and growing more subscription services.

Job Responsibilities

• Lead pre and post-sales technical enablement, supporting field teams with advanced product design to enhance deal success and customer satisfaction.
• Conduct hands-on testing and documentation for custom configurations, and co-author use-case documentation alongside product marketing.
• Develop and maintain sales tools such as TCO estimators and performance sizers, and provide technical expertise for internal training content.
• Advocate for the product at trade shows and conferences, create engaging content, and participate in specialized teams for targeted go-to-market strategies.
• Act as a technical liaison for customer and partner escalations, and play a key role in managing strategic customer relationships.
• Oversee the technical aspects of early access programs, ensuring successful feature adoption and providing guidance on directed access initiatives.
• Manage the product enhancement request process, influencing design and prioritization with a comprehensive understanding of technical and business considerations.
• Collaborate with engineering and product management to develop new designs from concept to launch, and lead technical market analysis to inform product decisions.

Job Requirements

• 5+ years of hands-on comprehensive experience with NetApp ONTAP
• 3+ years of at least one “big 3” hyperscaler experience (AWS, Azure, GCP)
• Strong full-stack awareness from data storage up through applications and business processes, including Operating Systems, Networking, Virtualization, Security / Governance, Finance / Cost Management, Big Data / High Performance Computing / Artificial Intelligence and Automation / Infrastructure as Code.
• Exceptional written and verbal communication skills
• Proven work experience as a Cloud Architect or similar role
• Strong demonstrated experience with complex problem solving.
• Strong experience designing for environments with stringent security requirements, including general, contractual, legal, geopolitical, and industry-specific security frameworks.
• Customer obsession – demonstrated building a strong understanding of customer problems and building capabilities that help resolve their pain points.
• Bias for action – demonstrated bias for initiative while solving problems for customers, our company, and your team.
• Ownership mentality – demonstrated end to end ownership, accountability, and a desire to lead from the front when required to achieve the desired outcome.
• Collaboration & Communication – demonstrated experience in building strong connections with customers, stakeholders, internal partner teams, and external partners.
• Experience operating within globally dispersed teams a plus.
• Experience with enterprise automation frameworks and/or programming languages a plus.

Education

IC - Typically requires a minimum of 8 years of related experience.Mgr & Exec - Typically requires a minimum of 6 years of related experience.

Compensation:
The target salary range for this position is 161,160 - 239,800 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.