Senior Cloud Security & Support Lead - AWS & Cisco ASA

HCLTech; Georgia; On-site; USD 90,000 - 120,000; Full time

Job summary

HCL Technologies Limited is seeking a Senior Administrator for Support & Operations to deliver advanced technical support and operational excellence. The role focuses on troubleshooting complex issues, performing root-cause analyses, and ensuring adherence to quality standards, with a emphasis on AWS Security and Cisco ASA.

You will work with cross-functional teams, update the knowledge base, train new analysts, and strive for first-call resolution while maintaining security compliance and

Qualifications

• Experience with AWS security principles and services.
• Knowledge of Cisco ASA deployment in network security.
• Experience in incident management and root-cause analysis.
• Ability to coach and train team members in support processes and security protocols.

Responsibilities

• Provide advanced technical support by analyzing complex incidents related to AWS security and Cisco ASA.
• Conduct root cause analysis for escalated incidents using AWS security tools and Cisco ASA configurations.
• Manage and update the knowledge base; contribute to documentation and training.
• Collaborate with cross-functional teams to resolve complex tickets within SLAs with security compliance.
• Drive customer satisfaction through first-call resolution and addressing security risks.

Skills

AWS Security

Cisco ASA Security

Incident Management

Team Training

Job description

HCL Technologies Limited is seeking a Senior Administrator for Support & Operations to deliver advanced technical support and operational excellence. The role focuses on troubleshooting complex issues, performing root-cause analyses, and ensuring adherence to quality standards, with a emphasis on AWS Security and Cisco ASA.

You will work with cross-functional teams, update the knowledge base, train new analysts, and strive for first-call resolution while maintaining security compliance and