Senior Administrator - AWS Security, Cloud Security

HCLTech; Georgia; On-site; USD 90,000 - 120,000; Full time

Job summary

HCL Technologies Limited is seeking a Senior Administrator for Support & Operations to deliver advanced technical support and operational excellence. The role focuses on troubleshooting complex issues, performing root-cause analyses, and ensuring adherence to quality standards, with a emphasis on AWS Security and Cisco ASA.

You will work with cross-functional teams, update the knowledge base, train new analysts, and strive for first-call resolution while maintaining security compliance and

Qualifications

• Experience with AWS security principles and services.
• Knowledge of Cisco ASA deployment in network security.
• Experience in incident management and root-cause analysis.
• Ability to coach and train team members in support processes and security protocols.

Responsibilities

• Provide advanced technical support by analyzing complex incidents related to AWS security and Cisco ASA.
• Conduct root cause analysis for escalated incidents using AWS security tools and Cisco ASA configurations.
• Manage and update the knowledge base; contribute to documentation and training.
• Collaborate with cross-functional teams to resolve complex tickets within SLAs with security compliance.
• Drive customer satisfaction through first-call resolution and addressing security risks.

Skills

AWS Security

Cisco ASA Security

Incident Management

Team Training

Job description

The Senior Administrator for Support & Operations plays a crucial role in delivering advanced technical support and operational excellence. This position is responsible for troubleshooting complex issues, conducting root cause analysis, and ensuring compliance with quality standards. By leveraging AWS Security and Cisco ASA expertise, the incumbent will enhance the organization's security posture while ensuring a positive customer experience.

Key Responsibilities

• Provide Advanced Technical Support By Analyzing Complex Incidents Related To Aws Security And Cisco Asa, Implementing Effective Solutions To Resolve Security And Operational Issues.


• Conduct Root Cause Analysis For Escalated Incidents, Leveraging Aws Security Tools And Cisco Asa Configurations To Identify And Mitigate Security Threats.


• Manage And Update The Knowledge Base, Contributing To Documentation And Training Sessions For New Analysts, Enhancing Team Capabilities In Aws Security And Cisco Asa Best Practices.


• Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining Security Compliance.


• Drive Customer Satisfaction Through First Call Resolution Initiatives, Minimizing Case Reopens, And Proactively Addressing Potential Security Risks.

Skill Requirements

• Proficiency In Aws Security Principles And Services.


• Strong Knowledge Of Cisco Asa And Its Deployment In Network Security.


• Solid Understanding Of Incident Management And Root Cause Analysis Practices.


• Ability To Coach And Train Team Members In Technical Support Processes And Security Protocols.

Other Requirements

• Aws Certified Security Specialty (Optional But Valuable).


• Cisco Certified Network Associate (Ccna) Security (Optional But Valuable)