Senior Cloud SaaS Operations Engineer

Körber Pharma; Apex (NC); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401k

Global team

Competitive salary

Job summary

Körber Pharma is hiring a Cloud Operations Engineer to join a global TechOps team responsible for operations and support of internal and external SaaS platforms. You will streamline release processes, automate day-to-day cloud tasks, and ensure high SLA/OLA compliance for multiple customer accounts.

You will collaborate with development, security, and support teams across regions, driving improvements and maintaining robust, compliant cloud services in a regulated environment.

Qualifications

• BS degree in Computer Science, Information Technology, or equivalent.
• Minimum 5 years in a similar cloud/DevOps role.
• Hands-on with major cloud platforms (AWS, GCP, Azure).
• Experience with Jira and ServiceNow.
• Expert understanding of containerization and SaaS.
• Knowledge of security best practices in cloud environments.

Responsibilities

• Work as part of a global team across time zones to ensure SaaS operations and high service levels for pharma and life sciences clients.
• Respond to customer tickets and requests to meet KPIs and SLA metrics.
• Execute documented installations of customer and internal systems.
• Provide best-practices knowledge and recommendations to customers.
• Enforce security principles to deliver safe, secure solutions.
• Collaborate with software development teams on DevOps and release testing.
• Drive continuous service improvements and automation at scale.

Skills

AWS

GCP

Azure

Jira

ServiceNow

Containerization

SaaS deployments

APIs & integrations

Linux

TCP/IP

Security best practices

Communication skills

Global project coordination

GMP compliance

Education

BS degree in Computer Science / Information Technology / equivalent

Job description

Körber Pharma is hiring a Cloud Operations Engineer to join a global TechOps team responsible for operations and support of internal and external SaaS platforms. You will streamline release processes, automate day-to-day cloud tasks, and ensure high SLA/OLA compliance for multiple customer accounts.

You will collaborate with development, security, and support teams across regions, driving improvements and maintaining robust, compliant cloud services in a regulated environment.