Senior Cloud Reliability Engineer (SRE) & Incident Expert

Devopsroles; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

NextGen Healthcare is seeking a Senior Cloud Operations Reliability Engineer to drive operational excellence across cloud platforms. You will own reliability initiatives, establish SLOs/SLIs, and lead incident response to improve availability and resilience.

You will partner with engineering and security, implement IaC and observability best practices, and mentor teams to reduce toil while scaling production readiness.

Qualifications

• 10+ years in Cloud Operations, SRE, or DevOps with production ownership.
• Deep hands-on experience with GCP/AWS and cloud-native architectures.
• Experience with IaC and version control best practices.
• Strong incident management and post-incident reviews.

Responsibilities

• Own service reliability, define SLOs/SLIs, monitor health across cloud platforms.
• Lead incident response, RCA, and remediation with accountability.
• Build automation and runbooks to reduce toil and improve readiness.
• Develop observability via logging, metrics, and alerts.
• Analyze performance and capacity, recommend scaling strategies.
• Collaborate on deployment readiness and reliability improvements.
• Mentor engineers and document operational standards.
• Support governance, compliance, and security documentation.

Skills

SRE practices

Cloud operations

Monitoring & observability

Incident management

Automation & IaC

Kubernetes

Python/Bash/Go

Cross-functional collaboration

Education

Bachelor's degree in CS or related field

Extensive experience via education/experience mix

Tools

Terraform

Prometheus

Grafana

CloudFormation

Datadog

New Relic

Job description

NextGen Healthcare is seeking a Senior Cloud Operations Reliability Engineer to drive operational excellence across cloud platforms. You will own reliability initiatives, establish SLOs/SLIs, and lead incident response to improve availability and resilience.

You will partner with engineering and security, implement IaC and observability best practices, and mentor teams to reduce toil while scaling production readiness.