Senior Cloud Release Manager – Zero-Downtime Deployments

Medallia; McLean (VA); Hybrid; USD 103,000 - 152,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k)

Paid time off

Job summary

Medallia is seeking a Senior Technical Release Manager to own end-to-end deployment lifecycle for our cloud-based platform. You will orchestrate zero-downtime releases in a cloud-native AWS environment, bridging process management with infrastructure engineering.

This hybrid role (3 days onsite near Tysons) requires hands-on experience with ECS/EKS, Terraform or CloudFormation, GitHub Actions, and strong communication to align DevOps, SRE, QA, and engineering teams.

Qualifications

• 3+ years in technical release management, DevOps, or SRE roles, with at least 1 year on enterprise-scale deployments on AWS.
• Experience with AWS services and modern CI/CD toolchains.
• Knowledge of CI/CD concepts, Git branching, and pipeline automation.
• Working knowledge of Terraform or CloudFormation.
• Strong communication to explain deployment risks to leadership.

Responsibilities

• Plan, coordinate, and execute all software and infrastructure releases for the platform across staging and production environments.
• Enforce advanced deployment patterns, including blue/green, canary, and rolling deployments, ensuring uninterrupted service for end users.
• Lead Deployment Readiness Reviews (DRR), evaluate IaC changes, and enforce release readiness criteria.
• Partner with DevOps, SRE, QA, and engineering squads to eliminate bottlenecks and optimize release velocity.

Skills

Technical release management

DevOps

SRE

AWS CI/CD

Git & CI/CD pipelines

Communication

Tools

AWS ECS

AWS EKS

Terraform

CloudFormation

GitHub Actions

GitLab CI

CodePipeline

Job description

Medallia is seeking a Senior Technical Release Manager to own end-to-end deployment lifecycle for our cloud-based platform. You will orchestrate zero-downtime releases in a cloud-native AWS environment, bridging process management with infrastructure engineering.

This hybrid role (3 days onsite near Tysons) requires hands-on experience with ECS/EKS, Terraform or CloudFormation, GitHub Actions, and strong communication to align DevOps, SRE, QA, and engineering teams.