Senior Cloud Operations Engineer

nCino; Wilmington (NC); On-site; USD 94,000 - 160,000; Full time

Job summary

nCino, a leading cloud banking software provider in Wilmington, NC, seeks a Senior Cloud Operations Engineer to keep our AWS environment automated, secure, and highly available for engineering teams and customers.

You will build deployment automation, monitoring, and disaster recovery while evaluating new tools and maintaining security controls across the infrastructure. The role requires several years of hands-on AWS experience and scripting skills.

Qualifications

• Bachelor’s degree in Computer Science, MIS, or related field with 4+ years in IT or Business Systems.
• 2+ years supporting customer-facing production systems in data center or cloud.
• 3+ years of AWS tech with 2+ services (EC2, S3, IAM, etc.).
• Python or Bash scripting experience.
• IT systems/applications configuration and implementation understanding.
• Knowledge of information security for cloud systems.

Responsibilities

• Implement configuration and automation tools for deploying, testing, packaging, and upgrading software across our infrastructure.
• Troubleshoot moderate to complex issues in cloud environments with limited supervision.
• Evaluate new applications and tools to meet business requirements.
• Ensure optimal performance and functionality for systems and technologies.
• Verifies application results by conducting system audits of technologies implemented.
• Assist in design, testing and implementing disaster recovery and backup procedures and information security controls.
• Implement monitoring tools to ensure high system availability.
• Assist to ensure information security and compliance requirements are met.
• Perform system administrative tasks and design technical solutions.
• Create reports and dashboards.
• Collaborate with stakeholders to develop architecture, configuration, and troubleshooting documentation.
• Bring You’re A-Game – independent, coachable, collaborative.

Skills

AWS

Python

Bash

Automation

Security

Education

Bachelor’s degree in Computer Science, MIS or related field

Tools

Terraform

CloudFormation

GitHub

CI/CD

Job description

Curious Minds. Bold Ideas. Extraordinary Impact

We’re transforming financial services through bold innovation and relentless execution. You bring the ideas and drive. We’ll build what’s next — together.

Job Summary

Keeping nCino’s AWS environment automated, secure, and available for the engineering teams and customers who depend on it. The Senior Cloud Operations Engineer handles implementation, administration, and monitoring for the systems that let teams release software quickly. Day to day, that means building automation for deploying, testing, and upgrading software across the infrastructure. Moderate to complex troubleshooting across cloud environments happens with limited supervision, alongside evaluating new tools and designing disaster recovery and backup procedures. Security controls, system audits, and documentation written with internal stakeholders keep the work repeatable and compliant.

Someone with several years of hands on AWS experience and comfort scripting in Python or Bash will feel at home here. Sound instincts for securing cloud systems matter just as much, and so does the ability to juggle several projects at once.

Responsibilities

• Implement configuration and automation tools to simplify process of deploying, testing, packaging, and upgrading software across our infrastructure
• Troubleshoot moderate to complex issues in cloud environments, and work with limited supervision
• Evaluate new applications and tools to meet business requirements
• Ensure optimal performance and functionality for systems and technologies
• Verifies application results by conducting system audits of technologies implemented
• Assist in design, testing and implementing disaster recovery and back-up procedures and information security and control structures
• Implement monitoring tools and processes to ensure the highest levels of system availability
• Assist to ensure company information security and compliance requirements are met
• Perform system administrative tasks, design and implement technical solutions
• Create reports and dashboards
• Work with internal stakeholders to develop architecture, configuration, and troubleshooting documentation
• Bring You’re A-Game – Be a strong independent worker, coachable to feedback, help out and collaborate with the team, be flexible and adaptable to changing product needs based on customer and market shifts.

Qualifications

Required:

• Bachelor’s degree in Computer Science, Management Information Systems or related field with a minimum 4 years’ experience in IT or Business Systems or combination of education, experience, & superior performance
• A minimum of 2 years of experience supporting customer facing production systems in either a datacenter or cloud environment,
• A minimum of 3 years demonstrable experience with AWS technologies with 2 or more of the following: EC2, RDS, Lambda, CloudFormation, Route 53, API Gateway, Control Tower, CodePipeline, CodeDeploy, Sagemaker, IAM Policies, ECR, S3, DynamoDB, Config, Systems Manager, Service Catalog, AWS Backup, Secrets Manager, GuardDuty, Macie, Certificate Manager, KMS, WAF, Security Hub, SNS, SQS, and Step Functions.
• Python or other scripting programming experience such as Bash.
• Application, configuration, and implementation understanding of IT systems
• Understanding of information security and how to apply knowledge to cloud systems and applications
• Ability to communicate effectively with team members and business stakeholders
• Ability to multi-task and manage simultaneous projects, and function in a highly productive environment
• Passionate, pro-active, optimistic, and has internal inspiration to get things done

Desired

• Experience utilizing multiple AWS technologies to design and build well architected solutions.
• One or more AWS certifications
• Advanced experience with designing and implemented security controls such as monitoring, encryption, alerting, OS hardening, least privilege access, IAM policies, firewall/security group configurations, using 3rd party security testing tools.
• Familiarity with distributed version control (GitHub) and continuous integration.
• Ability to troubleshoot network and firewall issues between cloud and physical environments
• Experience with establishing and integrating development, test and production environments
• Current or actively pursuing related professional certifications such as AWS, CISSP, or other security certifications.

The pay range for this role is based on relative market data and alignment with our compensation philosophy. The range displayed reflects the minimum and maximum of the pay range for each job posting, which is used to determine new hire rates/salaries and takes into consideration multiple factors including but not limited to knowledge, skills, abilities, proficiencies, experience, education, licensures/certifications, as well as business and organizational needs. nCino reserves the right to modify the posted range consistent with our internal practices and external market movement.

The Base Salary Range For This Job Is

$93,900 - $159,600 USD

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [e-mail].

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.

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