Senior Cloud Observability Engineer

LPL Financial; Austin (TX); On-site; USD 125,000 - 209,000; Full time

Job summary

As the AVP, Monitoring Engineer at LPL Financial, you will be a hands-on senior cloud observability engineer within the Monitoring pod of the Foundations team in the Cloud Center of Excellence. You’ll work across AWS services, Grafana, Dynatrace, OpenSearch, and ServiceNow to raise the bar on SLOs and alert quality while mentoring others.

You’ll spend most of your time in dashboards, Terraform, and incident response, partnering with multiple pods and offices to deliver durable monitoring

Qualifications

• 7+ years of progressive technical experience including 3+ years in a senior cloud security, network security, or cloud infrastructure engineering role; Bachelor's degree in Computer Science, Engineering, or a related discipline (or equivalent work experience)
• 3+ years of hands-on production AWS at scale in a multi-account landing zone with strong production Terraform delivered through Terraform Cloud and GitHub Actions
• 3+ years experience operating as a senior individual contributor (AVP, Senior Engineer, Staff Engineer, or equivalent), influencing technical direction and uplifting peer engineers without direct authority — including code review leadership, design-review participation, and technical mentorship
• 3+ years experience personally participating in 24x7 production on-call rotations in a fast-paced, security-conscious, regulated environment (financial services strongly preferred)
• 3+ years experience tuning SLOs, alerts, and dashboards across AWS-native services (CloudWatch, X-Ray, OpenSearch), Grafana / Prometheus, Dynatrace (or comparable APM), and ServiceNow ITSM integration in a fast-paced, regulated environment

Responsibilities

• Hands-on author and curate the CCOE observability paved road: opinionated Terraform modules, Helm charts, and reference dashboards for CloudWatch, Grafana, Dynatrace, and OpenSearch — so every workload starts with credible observability
• Raise the bar on SLOs, golden signals, and alert quality across the multi-account landing zone — kill noisy alerts, surface missing ones, and partner with the Support team on what should and should not page a human
• Operate and continuously improve the CCOE observability stack: CloudWatch and X-Ray, Grafana / Prometheus (including Amazon Managed Prometheus and Managed Grafana where appropriate), Dynatrace, OpenSearch (and the legacy ELK stack where it still exists), and ServiceNow for ITSM and incident ticketing
• Partner with the Support team on incident response: alert routing into ServiceNow, runbook execution, major incident participation, and the feedback loop from incident review back into durable monitoring improvement
• Mentor Engineer 2 and Senior Engineers in the Monitoring pod through code review, design partnership, and pairing on noisy alert chains — uplift the pod without direct reports
• Embed agentic AI capabilities into the team's engineering practice (e.g., Cursor, Claude Code, Bedrock, MCP servers, agentic IaC and review workflows) and into the platform's self‑service experience for internal customers
• Use agentic AI capabilities in day‑to‑day observability work: AI‑assisted alert triage and noise reduction, dashboard authoring from natural‑language intent, on‑call copilots that summarize signal during incidents, and MCP‑backed agents over telemetry
• Operate as a hands‑on senior cloud engineer: spend the majority of your time in Terraform code, security tooling configuration, vulnerability remediation, design reviews, peer reviews, and incident response — hands‑on engineering is the primary leverage point
• Personally participate in 24x7 on‑call rotations as a senior technical responder and escalation point for production incidents
• Partner with peer engineers, AVPs, and VPs across the Cloud Center of Excellence — the five CCOE teams (Foundations, Platforms, Containers, Support, Delivery) and the five Foundations pods (Security & Governance, FinOps, Functional Design Engineering & Strategy, Network Engineering, Monitoring) — to align roadmaps and remove cross‑team and cross‑pod blockers
• Champion AWS Well‑Architected Framework adoption (with emphasis on the Security pillar) and drive continuous improvement against operational, security, reliability, and compliance outcomes
• Contribute to the private Terraform module library and the Account Factory for Terraform (AFT) foundational base layer, including security‑control modules and reference patterns
• Raise engineering quality across the pod through code review, design partnership, and technical pairing — acting as a force multiplier without direct reports
• Participate in Agile/Scrum ceremonies (sprint planning, standups, backlog grooming, retrospectives) and partner with the RTE and PMO on delivery commitments and dependencies
• Represent the pod's security posture in architecture review boards, internal audit, and customer engagements; communicate technical risk and trade‑offs clearly to engineers and to non‑technical executives

Skills

AWS at scale

Terraform

GitHub Actions

On-call rotations

Incident response

Mentorship

Observability tooling

Education

Bachelor's degree in Computer Science or Engineering or related discipline

Tools

Terraform Cloud

GitHub Actions

CloudWatch

X-Ray

OpenSearch

Grafana/Prometheus

Dynatrace

ServiceNow ITSM

Job description

As the AVP, Monitoring Engineer at LPL Financial, you will be a hands-on senior cloud observability engineer within the Monitoring pod of the Foundations team in the Cloud Center of Excellence. You’ll work across AWS services, Grafana, Dynatrace, OpenSearch, and ServiceNow to raise the bar on SLOs and alert quality while mentoring others.

You’ll spend most of your time in dashboards, Terraform, and incident response, partnering with multiple pods and offices to deliver durable monitoring