Cloud Support Engineer: AWS, Terraform & On-Call Ops

LPL Financial; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

LPL Financial is seeking a hands-on Engineer 2, Cloud Support Engineer to join our Cloud Center of Excellence. You will support a multi-account AWS landing zone, triage tickets, fulfill IAM requests, and automate runbooks while collaborating with Foundations, Platforms, and Delivery teams.

You will respond to production incidents, participate in 24x7 on-call rotations, and help scale self-service infrastructure across the US and global teams.

Qualifications

• 3+ years of cloud infrastructure/production cloud operations experience.
• Experience with AWS in multi-account environments and incident response.
• Hands-on knowledge of IAM/access management and runbooks.

Responsibilities

• Triage tickets end-to-end for Tier 1/2 scope and escalate when needed.
• Fulfill account/IAM/access requests for the landing zone; provide self-service where possible.
• Execute and improve runbooks; work with Monitoring to improve incident lessons.
• Participate in change-window activities and verify changes across accounts/workloads.
• Develop and apply agentic AI capabilities to improve tickets, runbooks, and self-service.

Skills

AWS

Cloud Operations

Incident response

Education

Bachelor's degree in Computer Science or Engineering

Tools

Terraform

Terraform Cloud

GitHub Actions

Jira

ServiceNow

Job description

LPL Financial is seeking a hands-on Engineer 2, Cloud Support Engineer to join our Cloud Center of Excellence. You will support a multi-account AWS landing zone, triage tickets, fulfill IAM requests, and automate runbooks while collaborating with Foundations, Platforms, and Delivery teams.

You will respond to production incidents, participate in 24x7 on-call rotations, and help scale self-service infrastructure across the US and global teams.