Senior Cloud Infrastructure Engineer - Remote

Zendesk, Inc.; California (MO); Hybrid; USD 162,000 - 217,000; Full time

Job summary

Zendesk, Inc. is seeking a senior infrastructure engineer to build, manage, and scale its Search infrastructure across self-managed clusters and AWS services. The role emphasizes automation, performance, and collaboration with product management on new features without impacting existing APIs.

The candidate will operate large-scale systems, optimize cloud usage, and help drive cost-effective long-term pricing while improving day-to-day tooling and infrastructure automation.

Qualifications

• Master’s degree in Computer Science, Information Technology, Engineering, or related quantitative discipline.
• Experience operating large systems at scale and advocating for performance.
• Cloud native development concepts and distributed systems fundamentals.

Responsibilities

• Build, manage, and scale the Search infrastructure across self-managed and AWS-managed components.
• Automate infrastructure and tooling; continuously improve operational efficiency.
• Collaborate with product management to evaluate new features without degrading APIs.
• evaluate cloud services to optimize long-term pricing and performance.

Skills

Cloud native concepts

Microservices

Cloud computing (AWS)

SQL

Elasticsearch

Virtual machines

Containers

Distributed systems

Ruby on Rails

Agile methodologies

Unix CLI

Git

Education

Master’s degree in Computer Science/Information Technology/Engineering

Tools

Elasticsearch

Ruby on Rails

AWS

Job description

Zendesk, Inc. is seeking a senior infrastructure engineer to build, manage, and scale its Search infrastructure across self-managed clusters and AWS services. The role emphasizes automation, performance, and collaboration with product management on new features without impacting existing APIs.

The candidate will operate large-scale systems, optimize cloud usage, and help drive cost-effective long-term pricing while improving day-to-day tooling and infrastructure automation.