Provides clinical training and support to customers, as a subject matter expert, on‑site and/or remotely to ensure the customer is prepared to operate their equipment according to safe and effective use guidelines and to fully utilize the complex functionality of the technology to meet their business needs.
As a Clinical Specialist, you will support VIS products and procedures by assisting, training, and educating physicians, nurses, other hospital staff, and technicians on the use of our products. While the role will be primarily locally based, it may require regional and local travel (approximately 60%).
Role Responsibilities
- Provide in‑person case coverage.
- Ensure product(s) and ancillary components are available for each case.
- Complete and process all procedure‑related paperwork as required.
- Track and report all customer complaints.
- Ensure physicians and staff have the most current information available.
- Manage a disposable inventory sufficient to cover the assigned case load.
- Bring products (including Microwave and Cryoablation generators) to cases as required.
- Train and educate physicians and hospital staff on the use of assigned VIS products.
- Provide on‑site clinical support during procedures while maintaining a “hands off” posture in relation to direct patient contact.
- Interact with customers and functional organizations to determine their training needs and use engineering documentation (Operator Manuals and DFUs) to develop the content of courses.
- Coordinate or lead customer and/or employee training classes.
- Conduct large group presentations at seminars, training programs, and trade shows.
- Provide demo support to local, regional and national customer trade events.
- Provide first‑line product technical support.
- Perform new installation support to ensure products are working as specified.
- Provide first‑line technical service support via Engineering or Field Service Engineer oversight, when necessary.
- Collaborate with the VIS Medical Affairs Team.
- Assist Medical Education, Medical Information, and Medical Science Liaisons if required.
- Document day‑to‑day interactions with physician customers.
- Provide competitive product performance information to headquarters marketing or engineering groups.
Skills & Experience Required
- Bachelor’s Degree in a related field preferred.
- Clinical background – IR/CT Technician, Operating Room Nurse or Surgical Technician preferred.
- Experience/knowledge of IR suite, Operating Room protocol and sterile technique.
- Experience in supporting vascular procedures highly regarded.
- Experience in supporting tissue ablation procedures highly regarded.
- Ability to work in a high‑intensity, fast‑paced environment.
- Excellent written and verbal communication skills.
- Detail oriented with excellent organizational skills.
- Analytical with an ability/desire to solve problems.
- Team player.
- Ability to lift approximately 150 pounds.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long‑term and short‑term disability insurance
- Paid parking/public transportation
- Paid time off
- Paid sick and safe time
Equal Employment Opportunity Statement
Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the law: applicants and employees are protected under federal law from discrimination.