Senior Clinical Analytics Partner

IntellaTriage; Brentwood (MD); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

401(k) plan

Medical, dental, and vision insurance

Paid time off

Job summary

IntellaTriage in Brentwood, TN seeks a Senior Clinical Operations Analyst to turn clinical and operational data into clear conclusions and actionable recommendations that help IntellaTriage deliver safe, consistent, and efficient nurse triage.

The ideal candidate is hands-on, curious, methodical, and comfortable advising leaders on results and implications. This is an individual contributor role based in Brentwood, Tennessee.

Qualifications

• Bachelor's degree in business, analytics, statistics, healthcare administration, public health, or a related field is required; a master's degree is a plus.
• 3+ years of experience in healthcare analytics, clinical operations, quality improvement, BI, or related analytical role is preferred.
• Advanced Excel skills including PivotTables, lookups, data validation, charts, and data cleaning; Power Query is a plus.
• Strong foundation in descriptive analysis, trend/variance analysis, segmentation, root-cause analysis, and performance measurement.

Responsibilities

• Develop and maintain recurring clinical quality and operational reports, dashboards, scorecards, and KPIs for leaders across the business.
• Define, document, and standardize metric definitions, reporting logic, data sources, and calculation methods.
• Analyze call volume, response times, service levels, staffing, productivity, documentation quality, escalation patterns, and clinical outcomes to identify trends and opportunities.
• Frame and test hypotheses using trend, variance, segmentation, and regression analyses to distinguish signals from noise.
• Apply statistical methods including sampling, confidence intervals, hypothesis testing, regression, and SPC to assess evidence strength.
• Support clinical quality audits by developing sampling approaches and summarizing findings.
• Clean, validate, reconcile, and organize data from clinical, telephony, scheduling, workforce, customer, and other systems for accurate reporting.
• Translate findings into practical recommendations, action plans, and measurable improvement initiatives.
• Evaluate interventions and quantify impact, determining if changes meet intended outcomes and guiding course corrections.
• Build and improve Excel-based models for forecasting, capacity planning, staffing decisions, and workflow design.
• Identify emerging risks and opportunities and escalate with appropriate context.
• Prepare decision-oriented presentations and summaries explaining questions, methods, findings, limitations, and recommendations.

Skills

Healthcare analytics

Data visualization

Statistical methods

Data cleaning

Dashboards

Education

Bachelor's degree in business, analytics, healthcare administration, public health

Tools

SQL

Power BI

Excel

Job description

IntellaTriage in Brentwood, TN seeks a Senior Clinical Operations Analyst to turn clinical and operational data into clear conclusions and actionable recommendations that help IntellaTriage deliver safe, consistent, and efficient nurse triage.

The ideal candidate is hands-on, curious, methodical, and comfortable advising leaders on results and implications. This is an individual contributor role based in Brentwood, Tennessee.