Senior Client Support Specialist - Data Issue Resolution

Morningstar, Inc.; Chicago (IL); Hybrid; USD 77,000 - 112,000; Full time

Benefits offered by this job

401k match

Stock ownership potential

Life insurance

Health benefits

Job summary

Morningstar, Inc. is seeking a Level II Senior Client Support Specialist in Chicago. You will handle escalated data and data product cases, coordinate with cross-functional teams, and ensure timely resolutions.

The role is client-facing with opportunities to meet clients by phone or in person, and is based in our Chicago office on a hybrid schedule with four days in the office. The role requires 3+ years of experience, a Bachelor's degree, and strong writing, communication, and analytical

Qualifications

• 3+ years of relevant professional experience.
• Excellent writing, communication, problem-solving, organizational, and analytical skills.
• Ability to work independently and manage competing priorities and deadlines.
• Excellent computer skills.
• Morningstar Data Product knowledge is a plus.
• Bachelor's degree required.

Responsibilities

• Define Level II workflow with the Level II Manager and contribute to process improvements.
• Identify trends in data cases using metadata and champion cross-team projects.
• Assess resolution approaches for complex data issues escalated from Level I teams.
• Maintain ownership with timely updates, follow-up, escalation, and resolution of issues.
• Prioritize issues based on severity and impact.
• Collaborate with Client Service, Product, and Sales to follow issue-management processes.
• Understand stakeholder roles to expedite resolutions.
• Meet with clients by phone or in person to support investigation and resolution.

Skills

Writing skills

Communication

Problem-solving

Organizational skills

Analytical skills

Education

Bachelor's degree

Tools

Data product knowledge

Job description

Morningstar, Inc. is seeking a Level II Senior Client Support Specialist in Chicago. You will handle escalated data and data product cases, coordinate with cross-functional teams, and ensure timely resolutions.

The role is client-facing with opportunities to meet clients by phone or in person, and is based in our Chicago office on a hybrid schedule with four days in the office. The role requires 3+ years of experience, a Bachelor's degree, and strong writing, communication, and analytical