Client Data Support Specialist II — Hybrid, Growth & Impact

Morningstar, Inc.; Chicago (IL); Híbrido; USD 62.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% 401k match up to 6% of salary

Company-provided life insurance - 1x;+

Comprehensive health benefits

Long- and short-term disability

Sabbatical program

Family caregiving leave

Parental leave

Tuition reimbursement

Well-being stipend

Descripción de la vacante

Morningstar, Inc. is seeking a Level II Client Support Specialist in Chicago. You will support complex data and data product cases escalated from Level I, coordinating with Data Operations, Data Product Management, and Client Service Support to resolve issues.

This client-facing role involves occasional client meetings by phone or in person, with a hybrid schedule of four days in the office.

Formación

• Bachelor's degree required.
• 1-2 years of relevant professional experience in data support, product support, client service, technical support, data operations, or a related field.
• Excellent written and verbal communication skills.
• Strong problem-solving, organizational, and analytical skills.
• Ability to work independently and effectively manage competing priorities and deadlines.
• Experience with data, spreadsheets, databases, CRM or ticketing systems.

Responsabilidades

• Define Level II workflow for the Data Division with the Level II Manager.
• Identify trends across data issues and propose cross-team solutions.
• Track and resolve complex data issues escalated from Level I teams.
• Own issues in the data ticket queue and coordinate resolutions.
• Prioritize issues by severity and impact.
• Collaborate with Client Service, Product, and Sales on issue-management.
• Understand stakeholder roles to connect issues to resources.
• Collaborate across Data, Product, Client Service, and other teams to resolve complex issues.
• Communicate with clients by phone or in person as needed.

Conocimientos

Communication skills

Problem solving

Analytical skills

Organizational skills

Ability to work independently

Collaboration across teams

Educación

Bachelor's degree

Herramientas

CRM systems

Ticketing systems

Databases

Descripción del empleo

Morningstar, Inc. is seeking a Level II Client Support Specialist in Chicago. You will support complex data and data product cases escalated from Level I, coordinating with Data Operations, Data Product Management, and Client Service Support to resolve issues.

This client-facing role involves occasional client meetings by phone or in person, with a hybrid schedule of four days in the office.