Data Support Specialist II — Hybrid, Client-Facing

Morningstar; Chicago (IL); Híbrido; USD 62 000 - 90 000; Tempo integral

Resumo da oferta

Morningstar is seeking a Level II Client Support Specialist in Chicago to support complex data and data product cases escalated from Level I. You will work with Client Service Support, Data Product Management, and Data Operations to resolve issues and communicate outcomes to stakeholders.

This role is hybrid with four days in the office, and involves client-facing interactions by phone or in person as needed.

Qualificações

• Bachelor’s degree required.
• 1–2 years of relevant professional experience in data support, product support, client service, technical support, data operations, or a related field.
• Excellent written and verbal communication skills.
• Strong problem-solving, organizational, and analytical skills.
• Ability to work independently and effectively manage competing priorities and deadlines.
• Strong computer skills and experience working with data, spreadsheets, databases, CRM or ticketing systems, or similar business applications.
• Ability to investigate issues, work through problems methodically, and identify trends or patterns within data or case information.
• Strong attention to detail and a demonstrated sense of ownership when managing issues through resolution.
• Ability to collaborate effectively across multiple teams and stakeholders.

Responsabilidades

• Define Level II workflow for the Data Division and contribute to streamlining processes.
• Use metadata and case information to identify trends across data-related issues.
• Propose solutions to address recurring trends and drive cross-team projects.
• Track, evaluate, and determine resolution approach for complex data issues escalated from Level I.
• Take ownership of issues in the data ticket queue with timely updates and coordination.
• Prioritize issues based on severity and impact.
• Partner with Client Service, Product, and Sales to ensure issue-management processes are followed.
• Understand stakeholder roles to connect issues with resources and expedite resolution.
• Collaborate across Data, Product, Client Service and other teams to resolve complex issues.

Conhecimentos

Communication

Problem solving

Analytical skills

Organization

Independent work

Cross-team collaboration

Attention to detail

Formação académica

Bachelor's degree

Ferramentas

CRM systems

Ticketing systems

Spreadsheets

Databases

Descrição da oferta de emprego

Morningstar is seeking a Level II Client Support Specialist in Chicago to support complex data and data product cases escalated from Level I. You will work with Client Service Support, Data Product Management, and Data Operations to resolve issues and communicate outcomes to stakeholders.

This role is hybrid with four days in the office, and involves client-facing interactions by phone or in person as needed.